Community Library Outreach & Programs Lead

Hampshire County Council; Havant; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local council in Havant is seeking a Library Team Assistant to support community engagement and provide excellent customer service at Leigh Park Library. This role involves promoting services, working with partners, and leading activities that strengthen local connections. Ideal candidates will have experience in a customer-facing role and strong communication skills. The position offers a supportive team environment and opportunities for professional development.

Benefits

Employee Assistance Programme

Generous annual leave

Access to Local Government Pension Scheme

Career development opportunities

Qualifications

• Experience in a busy, customer-facing role with a friendly, inclusive approach.
• Strong communication and presentation skills, with confidence speaking to large groups.
• Resilience to handle challenging interpersonal situations calmly and professionally.
• Good digital skills and willingness to learn new systems and engage on social media.
• Physically able to carry out manual tasks.

Responsibilities

• Create a welcoming space and help customers access library services.
• Promote services in the community and present to large groups.
• Work with partners and support them in delivering services.
• Help customers build digital confidence and support with admin tasks.
• Lead activities like Rhyme Time and Story Time.

Skills

Customer service

Strong communication

Presentation skills

Digital skills

Resilience

Job description

A local council in Havant is seeking a Library Team Assistant to support community engagement and provide excellent customer service at Leigh Park Library. This role involves promoting services, working with partners, and leading activities that strengthen local connections. Ideal candidates will have experience in a customer-facing role and strong communication skills. The position offers a supportive team environment and opportunities for professional development.