Mobile Library: Customer Services Assistant (Part‑Time)

Essex County Council; Great Dunmow; On-site; GBP 7,000 - 8,000; Part time

Job summary

Essex County Council's Dunmow Library is seeking a part-time Customer Services Assistant to support book circulation, assist customers, and signpost to services. The role is 11 hours per week, including Saturdays, with a pro rata salary of £7,718 per annum.

The post is based at Dunmow Library and may involve travel across Uttlesford libraries such as Saffron Walden and Thaxted. You will be the face of our libraries, helping customers with IT, catalogues, and promoting activities.

Qualifications

• Demonstrate you can use IT systems or are able to learn them.
• Customer service experience in any area.
• Confidence in speaking to customers and signposting to Library and Council services.
• Enthusiasm and ideas, enjoy teamwork.
• Possession of a driving licence.

Responsibilities

• Help with book circulation and issuing; signpost customers to services.
• Arrange and run Rhymetime sessions for families with babies and toddlers.
• Support health and safety by spotting and sorting issues.
• Assist promotional activities to generate income across libraries.
• Help customers use the library catalogue and access full library offers.
• Manage stock circulation, shelving, tidying, and handling reservations and memberships.
• Use data to focus on customer and staff improvements; assist with unlocking/locking as needed.

Skills

Customer service

IT skills

Signposting to services

Team player

Driving licence

Tools

Library IT systems

Job description

Essex County Council's Dunmow Library is seeking a part-time Customer Services Assistant to support book circulation, assist customers, and signpost to services. The role is 11 hours per week, including Saturdays, with a pro rata salary of £7,718 per annum.

The post is based at Dunmow Library and may involve travel across Uttlesford libraries such as Saffron Walden and Thaxted. You will be the face of our libraries, helping customers with IT, catalogues, and promoting activities.