Community Liaison officer

Navartis Ltd; Cheltenham; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Navartis Ltd invites a Community Liaison Officer for a freelance/contract, part-time role in Cheltenham/Wormington. You will act as the main bridge between the project team, local communities and stakeholders, coordinating communications and events to support a major gas infrastructure project.

You will manage correspondence, respond to queries, and help resolve issues to protect the company’s reputation while delivering clear, professional information to residents and businesses.

Qualifications

• Experience in a Community Liaison, Stakeholder Engagement, Public Relations, Communications or similar coordination role.
• Good understanding of gas, utilities, energy or wider infrastructure sector.
• Confident communicating with a wide range of people from residents to senior personnel.
• Strong organisational and coordination skills to keep multiple activities moving.

Responsibilities

• Act as a key point of contact between the project team, local residents, businesses, community groups and other stakeholders.
• Represent the company professionally, maintaining positive relationships and protecting its reputation within the local community.
• Manage incoming and outgoing correspondence, respond to enquiries and escalate to appropriate parties.
• Coordinate meetings, community engagement events, stakeholder briefings and site-related activities.
• Bring together relevant teams, contractors and stakeholders to share information and complete actions.
• Communicate project updates, planned works, potential disruption and safety information to affected communities.

Skills

Community Liaison

Stakeholder Engagement

Public Relations

Communications

Coordination

Job description

Community Liaison officer

Contract: Freelance / Contract
Duration: Part time - 12 months plus

Location: Cheltenham/ Wormington
Sector: Gas Infrastructure / Energy

The Role

Navartis are recruiting for a Community Liaison Officer to support a major gas infrastructure project, acting as a key point of contact between the project team, local communities, stakeholders and the wider business.

This is a varied, people-focused role suited to someone who understands the gas industry and can confidently represent the company, manage communications and bring people together to ensure the project runs smoothly from a stakeholder and community perspective.

You will be responsible for managing local correspondence, coordinating meetings and activities, responding to community queries and ensuring that relevant information is communicated clearly and professionally. You will play an important role in maintaining the company's reputation, building positive relationships with local residents and businesses, and helping to resolve issues before they escalatE.

Key Responsibilities but not limited to

• Act as a key point of contact between the project team, local residents, businesses, community groups and other stakeholders.
• Represent the company professionally, maintaining positive relationships and protecting its reputation within the local community.
• Manage incoming and outgoing correspondence, responding to enquiries and ensuring queries are directed to the appropriate people and followed through to resolution.
• Coordinate meetings, community engagement events, stakeholder briefings and site-related activities.
• Bring together the relevant teams, contractors and stakeholders to ensure information is shared and actions are completed.
• Communicate project updates, planned works, potential disruption and relevant safety information to affected communities.

About You

• Experience in a Community Liaison, Stakeholder Engagement, Public Relations, Communications or similar coordination role.
• A good understanding of the gas, utilities, energy or wider infrastructure sector.
• Confident communicating with a wide range of people, from local residents and business owners to senior project personnel and contractors.
• Strong organisational and coordination skills, with the ability to bring people together and keep multiple activities moving.
• Excellent written and verbal communication skills, with experience managing correspondence and responding to queries professionally.