Gas Compliance & Servicing Manager

Regen Solutions Ltd; South Yorkshire; Vor Ort; GBP 52.000 - 70.000; Vollzeit

Zusammenfassung

Regen Solutions Ltd in Bromley seeks a Gas Compliance & Servicing Manager to own the operational coordination of domestic gas servicing and reactive repairs across social housing contracts.

You will supervise a team of Servicing and Repairs Coordinators, drive scheduling efficiency, ensure LGSR compliance, and manage client portals and billing processes while maintaining high service standards. The role focuses on safe, compliant, and timely gas servicing across multiple properties.

Qualifikationen

• Experience in gas, heating, or building maintenance contracting with social housing or local authority exposure.
• Experience supervising dispatchers, planners, or coordinators.
• Knowledge of domestic gas servicing cycles, LGSR documentation, and Gas Safe regulations.
• Proficiency with field management software and client portals (SimPro, NEC, CRM tools).

Aufgaben

• Lead and mentor a team of Servicing and Repairs Coordinators and supervise daily workloads.
• Coordinate scheduling across domestic servicing programmes, urgent breakdowns, and follow-on repairs.
• Oversee LGSR turnaround times and ensure documentation is uploaded to client portals within SLAs; manage audit actions.
• Oversee works orders for void properties; lead weekly operational meetings; monitor WIP and overdue queues.
• Support monthly billing, raise chargeable works, and submit payment applications.
• Act as senior point of contact for housing associations, resolving escalations professionally.
• Maintain precise records and job statuses across SimPro, NEC, and client portals.

Kenntnisse

Gas compliance

Team supervision

Scheduling

LGSR compliance

Field systems

Commercial awareness

Communication

Tools

SimPro

NEC

CRM tools

Jobbeschreibung

Gas Compliance & Servicing Manager

Location: Bromley

Role Type: Full-Time, Permanent

Industry: Social Housing / Heating & Building Services

About the Opportunity

We are currently representing a leading property maintenance and building services/M&E contractor operating across major social housing contracts in London and the Southeast.

Due to continuous growth, our client is seeking an experienced, proactive Gas Compliance & Servicing Manager to take ownership of operational coordination, team supervision, and contract compliance across their domestic gas servicing and reactive repairs division.

In this pivotal role, you will act as the operational bridge connecting field engineers, direct clients, supervisors, and administrative staff. You will supervise a dedicated team of Servicing and Repairs Coordinators, ensuring that statutory compliance, scheduling efficiency, and contractual SLAs are consistently achieved.

Key Responsibilities

• Team Supervision: Guide, mentor, and oversee daily workloads for a team of Repairs and Servicing Coordinators, ensuring smooth day-to-day operations and high standards of service.
• Scheduling & Diary Management: Monitor engineer appointments, travel efficiency, and daily diaries across domestic servicing programmes, urgent breakdowns, and follow-on repairs.
• Statutory Compliance & Audits: Oversee LGSR (Landlord Gas Safety Record) turnaround times, ensure compliance documentation is uploaded to client portals within strict SLAs, and manage audit (PCM) remedial actions through to completion.
• Contract Administration: Oversee works orders for void properties, lead weekly Stage 1 operational meetings, and monitor work-in-progress (WIP) and overdue job queues.
• Commercial Support: Assist with monthly billing processes, raising sales for 3-star chargeable works and boiler replacements, and submitting client payment applications.
• Client & Resident Relations: Act as a senior point of contact for housing association clients, resolving escalated queries, access issues, and service complaints professionally.
• System Management: Maintain precise records and job statuses across industry platforms, including SimPro, NEC, and specific client portals.

What We Are Looking For

• Relevant Experience: Proven track record working within a gas, heating, or building maintenance contractor-specifically supporting social housing or local authority contracts.
• Supervisory / Senior Coordination Skills: Experience leading, mentoring, or acting as an escalation point for dispatchers, planners, or coordinators.
• Compliance Knowledge: Sound understanding of domestic gas servicing cycles, LGSR documentation, and Gas Safe regulatory standards.
• Technical Systems: Proficiency using field management software and client portals (e.g., SimPro, NEC, CRM tools).
• Commercial Awareness: Familiarity with raising chargeable works, processing payment applications, or tracking contract valuations is highly advantageous.
• Communication & Organization: Strong organizational skills with the ability to manage complex engineer diaries, multi-task high-priority workloads, and present updates in operational meetings.