Resident Liaison Officer

Fortus Recruitment Group; Chipping Barnet; On-site; GBP 26,000 - 37,000; Full time

Job summary

Fortus Recruitment Group is seeking a Resident Liaison Officer in Barnet to support a gas repairs programme. You will be the key contact for residents, coordinating with contractors and internal teams to ensure smooth communication and delivery of works.

The role requires excellent communication, experience in social housing or repairs, and a proactive, customer-focused approach to handle queries and arrange access as needed.

Qualifications

• Experience as Resident Liaison Officer in housing or repairs environments.
• Experience in social housing, repairs, maintenance or construction.
• Gas repairs or responsive repairs experience is highly desirable.
• Excellent communication and customer service skills.
• Confident dealing with residents, contractors and site teams.
• Experience handling complaints and difficult situations.
• Strong organisational and administrative skills.
• Professional, approachable and proactive manner.

Responsibilities

• Acting as the main point of contact for residents during gas repair works.
• Keeping residents informed of appointments, timescales and progress.
• Arranging access and appointments with residents.
• Dealing with resident queries, concerns and complaints.
• Liaising with gas contractors, operatives and internal teams.
• Carrying out resident visits where required.
• Supporting vulnerable residents and ensuring their needs are considered.
• Managing access issues, cancellations and rebooking.
• Maintaining accurate resident records and updating systems.
• Escalating issues and ensuring concerns are dealt with promptly.
• Supporting the smooth delivery of the gas repairs programme.

Skills

Resident liaison experience

Social housing repairs

Gas repairs exposure

Communication skills

Stakeholder management

Complaint handling

Organisational skills

Professional & proactive

Job description

Resident Liaison Officer

Location: Barnet

Rate: £23ph

Contract: Temporary, 3-6 months

Start: Immediate

Fortus Recruitment are currently working with a well-established organisation who are looking for an experienced Resident Liaison Officer to join their team on a temporary basis in Barnet.

The role will support a gas repairs programme, acting as a key point of contact for residents and working closely with contractors and internal teams to ensure works are communicated and delivered smoothly.

Key Responsibilities:

• Acting as the main point of contact for residents throughout gas repair works
• Keeping residents informed of appointments, timescales and progress
• Arranging access and appointments with residents
• Dealing with resident queries, concerns and complaints
• Liaising closely with gas contractors, operatives and internal teams
• Carrying out resident visits where required
• Supporting vulnerable residents and ensuring their needs are considered
• Managing access issues, cancellations and rebooking
• Maintaining accurate resident records and updating systems
• Escalating issues and ensuring concerns are dealt with promptly
• Supporting the smooth delivery of the gas repairs programme

Skills & Experience:

• Previous experience working as a Resident Liaison Officer
• Experience within social housing, repairs, maintenance or construction
• Gas repairs or responsive repairs experience is highly desirable
• Excellent communication and customer service skills
• Confident dealing with residents, contractors and site teams
• Experience handling complaints and difficult situations
• Strong organisational and administrative skills
• Professional, approachable and proactive manner

Equal opportunities employer.