Community Lead: Elevate Member Experience and Events

WeWork; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

WeWork in London is seeking a proactive Community Lead to elevate the member experience across our location. You will drive engagement, host events, coordinate move-in and move-out activities, and support sales and building operations to ensure a welcoming, productive environment for members and guests.

The role requires hospitality experience, excellent communication, and strong organizational skills, with the ability to multitask and nurture relationships with diverse member communities.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of hospitality experience.
• Proficient local language and understanding of local culture.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organization skills with the ability to multitask projects from start to finish.
• You are attentive to detail and manage tasks efficiently and effectively.
• You enjoy and thrive at continually growing relationships.

Responsibilities

• Complete scheduled, quarterly conversations with owned accounts to maximize value of membership.
• Prepare move-in materials and conduct pre-move-in meetings for new accounts.
• Plan and host weekly social events to build community and support Events team.
• Assist with building operations, safety and security procedures, and email updates to members.
• Conduct building tours for VIPs or prospective members as needed.
• Hand off prospective member sales to Sales team and support enterprise needs.

Skills

Bachelor’s Degree

Hospitality experience

Local language

Interpersonal skills

Communication

Organization

Attention to detail

Education

Bachelor’s degree or equivalent experience

Job description

WeWork in London is seeking a proactive Community Lead to elevate the member experience across our location. You will drive engagement, host events, coordinate move-in and move-out activities, and support sales and building operations to ensure a welcoming, productive environment for members and guests.

The role requires hospitality experience, excellent communication, and strong organizational skills, with the ability to multitask and nurture relationships with diverse member communities.