Community Experience Lead for Flexible Workspaces

WeWork Community Workspace UK Limited; Greater London; Presencial; GBP 55.000 - 85.000; Jornada completa

Descripción de la vacante

WeWork is hiring a Community Manager to own the Member experience across multiple buildings and ensure WeWork standards are met. You will manage relationships with key accounts, lead site tours for VIPs, and drive member satisfaction and retention.

You will oversee building operations, budgets, and escalations, collaborating with Sales, Asset, and Real Estate teams. You will lead and coach teams, support development plans, and communicate regularly with stakeholders.

Formación

• 5+ years or equivalent experience in hospitality, marketing, multi‑unit retail, startups, finance, consulting, or related experience.
• Customer service experience required.
• 2+ years of management experience leading a team of individual contributors.
• Bachelor’s Degree or equivalent in Business, Marketing, Hospitality, or related field.

Responsabilidades

• Own the Member experience in each building in your portfolio and ensure we meet member needs and WeWork standards.
• Build and maintain relationships with key accounts; conduct site tours for VIPs and drive member retention and satisfaction.
• Oversee building operations, budgets, and escalation processes; partner with Sales, Asset, and Real Estate teams on issues and opportunities.
• Lead and coach teams across buildings, support development plans, and drive performance reviews aligned with People Calendar.
• Communicate updates, changes, and goals to the team and stakeholders.

Conocimientos

Customer service

Team leadership

Project management

Verbal communication

Written communication

Educación

Bachelor's degree or equivalent in Business/Marketing/Hospitality

Descripción del empleo

WeWork is hiring a Community Manager to own the Member experience across multiple buildings and ensure WeWork standards are met. You will manage relationships with key accounts, lead site tours for VIPs, and drive member satisfaction and retention.

You will oversee building operations, budgets, and escalations, collaborating with Sales, Asset, and Real Estate teams. You will lead and coach teams, support development plans, and communicate regularly with stakeholders.