Community Host: Front Desk & Member Experience Lead

Infinitspace; Greater London; Presencial; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Perkbox access

Commission structure

Enhanced maternity leave

Career development opportunities

Regular team events

Company equity package

Phone allowance

Descripción de la vacante

beyond is seeking a friendly Community Host in London to welcome members, guests and vendors, ensuring a smooth, safe and engaging environment. You’ll be the face of the building, handling front desk duties, inquiries and daily operations with care.

You’ll support events, newsletters and member engagement, assist onboarding and offboarding, and help meet KPIs and SLAs. This role offers a collaborative team culture, development opportunities, and a clear path to growth within a growing community

Formación

• 2+ years in hospitality, retail, administration or a customer-facing environment.
• Strong customer service mindset and willingness to go above and beyond for members.
• Excellent verbal and written communication skills.
• Highly organised and structured with attention to detail.
• Proactive, adaptable and comfortable in a fast-paced setting.
• Demonstrates professionalism, reliability and accountability.
• Fluent in English and the local language (written and spoken).

Responsabilidades

• Deliver an exceptional member experience in line with satisfaction KPIs.
• Act as the primary front desk contact during business hours.
• Build and maintain strong relationships with members and their guests.
• Manage the building inbox and member support ticket system, ensuring requests are handled within SLAs.
• Oversee mail and package distribution.
• Support events, promotions and communications that enhance the member experience.
• Prepare weekly newsletter content for approval.
• Provide administrative support to the (Assistant) Community Manager.
• Maintain a clean, organised and welcoming front desk and mailroom.

Conocimientos

Customer service

Communication skills

Organised

Proactive

Professionalism

Fluent English

Descripción del empleo

beyond is seeking a friendly Community Host in London to welcome members, guests and vendors, ensuring a smooth, safe and engaging environment. You’ll be the face of the building, handling front desk duties, inquiries and daily operations with care.

You’ll support events, newsletters and member engagement, assist onboarding and offboarding, and help meet KPIs and SLAs. This role offers a collaborative team culture, development opportunities, and a clear path to growth within a growing community