Community Experience Lead - Multi-Building & Enterprise

WeWork; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

WeWork is seeking a Community Manager in London to own the member experience across 2–4 buildings. You will lead operations, drive satisfaction, and act as the escalation point for policy adherence and service delivery.

Bring 5+ years in hospitality/related fields with 2+ years of management. Strong communication, project management, and leadership skills are essential. This role requires a proactive mindset in a fast-paced workspace environment.

Qualifications

• 5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related fields.
• 2+ years of management experience leading a team of individual contributors.
• Bachelor’s Degree or equivalent experience preferred in Business, Marketing, Hospitality, or related fields.

Responsibilities

• Own and enhance member experience across multiple buildings; ensure WeWork standards and KPIs.
• Oversee operations to meet SLAs, budgets, and vendor relationships; manage site tours and VIP experiences.
• Lead and coach teams; drive development plans and performance reviews; monitor budgets and ancillary revenue opportunities.

Skills

Customer service

Leadership

Communication

Project management

Education

Bachelor's degree

Job description

WeWork is seeking a Community Manager in London to own the member experience across 2–4 buildings. You will lead operations, drive satisfaction, and act as the escalation point for policy adherence and service delivery.

Bring 5+ years in hospitality/related fields with 2+ years of management. Strong communication, project management, and leadership skills are essential. This role requires a proactive mindset in a fast-paced workspace environment.