Housing Officer — Complex Caseload & Community Impact

Birmingham City Council; Birmingham; On-site; GBP 37,000 - 46,000; Full time

Benefits offered by this job

Great pension scheme

Well-being support

Annual travel passes

Discounts at city centre venues

Birmingham Living Wage employer

Job summary

Birmingham City Council is seeking a customer-focused Housing Officer to deliver responsive housing management for residents in Birmingham. You will manage a varied caseload, including tenancy issues, complaints, and breaches, using prevention, early intervention and enforcement to sustain tenancies and address anti-social behaviour.

Working with residents, colleagues and partner agencies, you'll provide practical advice on tenancy options, welfare benefits and safeguarding, maintain accurate

Qualifications

• Experience working within a housing management environment or similar.
• Experience managing a varied caseload including tenancy issues and breaches.
• Strong communication and customer service skills with residents and stakeholders.

Responsibilities

• Manage complex housing management cases and tenancy breaches in line with policies.
• Investigate complaints and respond to enquiries, addressing anti-social behaviour where needed.
• Provide advice on tenancy options, welfare benefits and budgeting to sustain tenancies.
• Collaborate with statutory, voluntary and community organisations and attend multi‑agency meetings.
• Engage with residents to explain housing options and gather feedback for service improvement.
• Maintain accurate records, monitor performance and contribute to reports and improvements.
• Ensure compliance with housing legislation, equality and data protection standards.

Job description

Birmingham City Council is seeking a customer-focused Housing Officer to deliver responsive housing management for residents in Birmingham. You will manage a varied caseload, including tenancy issues, complaints, and breaches, using prevention, early intervention and enforcement to sustain tenancies and address anti-social behaviour.

Working with residents, colleagues and partner agencies, you'll provide practical advice on tenancy options, welfare benefits and safeguarding, maintain accurate