Housing Officer

Sanctuary Group; Sutton Coldfield; Presencial; GBP 31 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days annual leave

Pension scheme

Life Assurance

Counselling service

Cycle to Work scheme

Wellbeing support

Staff Networks

Resumo da oferta

Sanctuary Housing in Birmingham seeks two Housing Officers to join the West Midlands Housing team. You will manage housing services across Birmingham, Solihull and Sandwell, with occasional cover in nearby areas.

The role involves responding to tenants’ needs, resolving issues, and improving local services. The position requires a full driving licence, excellent communication and experience in tenancy services.

Qualificações

• Proven experience in undertaking a similar housing role.
• Prior experience delivering tenancy services or housing management.
• Excellent communication and customer care skills.
• Good command of English in written and spoken form.
• Travel is required; a valid driving licence is essential.

Responsabilidades

• Provide high-quality housing management services to tenants and leaseholders.
• Respond to tenancy, lease, service charges and occupancy enquiries and resolve issues.
• Build positive relationships with residents and involve them in improving services and local communities.
• Regularly visit properties and estates to identify issues and ensure safe, well-maintained homes.
• Respond to anti-social behaviour and safeguard concerns in line with policy.

Conhecimentos

Proven housing experience

Excellent communication

Customer care

Driving licence

English proficiency

Resident involvement

Descrição da oferta de emprego

Select how often (in days) to receive an alert:

Sutton Coldfield, West Midlands, GB, B76 2UY

Department: Housing Services

Operation: Sanctuary Housing

Closing Date: 10/11/2026

Salary: £34,235 / year

Requisition: 230181

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Housing Officer

Based at Birmingham – covering Birmingham, Solihull and Sandwell areas

£34,235 per year plus £600 car allowance (pro rata)

37.5 hours per week, Monday to Friday; 9am - 5pm

Temporary position for up to 6 months

We have an opportunity for two Housing Officers to join our dedicated West Midlands Housing team of seven, based in the Birmingham area. The roles will mainly cover Birmingham, Solihull and Sandwell, although occasional cover may also be required across Dudley, Walsall and North West Leicestershire.

You’ll be responsible for providing a high-quality housing management service, responding to the needs of our customers and local communities. You’ll work with customers to resolve issues, find practical solutions and help improve the services we provide.

The role includes a mix of lone and joint working with colleagues and external partners, with regular visits to customers in their homes and communities.

The role of Housing Officer will include:

• Providing clear, practical advice and support to tenants and leaseholders about their rights and responsibilities
• Responding to enquiries and resolving issues around tenancies, leases, service charges and occupancy
• Building positive relationships with residents, listening to their views and involving them in improving services and their local communities
• Regularly visiting properties and estates, identifying issues and helping to maintain safe, clean and well-managed homes and communal areas
• Responding to reports of anti-social behaviour and neighbour disputes, investigating concerns and taking appropriate action in line with our policies
• Working with colleagues, external agencies and support services to make sure residents get the right help, including around safeguarding, financial difficulties and wellbeing
• Working across teams to support important safety and legal requirements, including fire safety, water hygiene, gas safety and data protection

Skills and experiences:

• Proven experience of undertaking a similar role
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent communication and customer care skills
• Proven experience of good practice resident involvement activities
• Excellent understanding of written and spoken English
• Working knowledge of relevant regulations and good practice
• Travel is a requirement of the role, therefore a full valid driving licence and use of own vehicle for business use is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Association, an exempt charity.

Job Segment: Temporary, Contract, Customer Service