Bank Concierge

Sanctuary Scotland Housing Association Limited; Lowestoft; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounts from retailers

Health and well-being plans

Learning and development opportunities

Job summary

Sanctuary Scotland Housing Association Limited is seeking a Bank Concierge in Lowestoft at Trafalgar House, 176 London Road North, Lowestoft, Suffolk. You’ll be the first point of contact for customer queries and support, helping people experiencing homelessness with dignity and respect.

Join a compassionate, community-focused team that prioritises people, with opportunities for training, development, and a range of benefits including discounts, health and well-being plans, and ongoing learning.

Qualifications

• Experience supporting vulnerable groups or homelessness services is beneficial.
• Strong communication and problem-solving skills.
• Ability to stay calm and professional in difficult situations.

Responsibilities

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date

Skills

Customer service

Communication

Calm under pressure

IT systems

Job description

Title: Bank Concierge

Lowestoft, Suffolk, GB, NR32 1HB

Bank Concierge

Trafalgar House, 176 London Road North, Lowestoft, Suffolk, NR32 1HB

£12.90 per hour

Hours as and when required

Be the reason someone finds their footing

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Concierge to our vibrant homelessness service at Trafalgar House, 176 London Road North, Lowestoft, Suffolk, NR32 1HB.

You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

Your role

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date

Your skills

• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach
• Confident using IT systems

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

We work closely with the Home Office in order to prevent illegal working.

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