Community Housing Advisor: People-First Tenant Support

Freebridge Community Housing; King's Lynn; On-site; GBP 30,963 - 37,844; Full time

Benefits offered by this job

Generous Holiday Leave

Exclusive Employee Discounts

Health and Wellbeing Support

Discounted Gym Membership

Pension Scheme

Job summary

A community-focused non-profit organization in King's Lynn seeks a Customer and Communities Advisor to deliver vital support to tenants and enhance community relations. The ideal candidate will have experience in customer service and communication, bringing problem-solving skills to resolve housing issues effectively. Join us for a rewarding experience that prioritizes making a difference in people’s lives.

Qualifications

• Proven experience in a customer-facing role working with people.
• Experience with complex needs in challenging situations.
• Strong verbal and written communication skills.

Responsibilities

• Deliver customer-focused services to help tenants sustain homes.
• Conduct viewings, sign-ups, and tenancy inspections.
• Investigate and manage tenancy breaches.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Organisation & Diplomacy

Job description

A community-focused non-profit organization in King's Lynn seeks a Customer and Communities Advisor to deliver vital support to tenants and enhance community relations. The ideal candidate will have experience in customer service and communication, bringing problem-solving skills to resolve housing issues effectively. Join us for a rewarding experience that prioritizes making a difference in people’s lives.