Social Housing Appointment Advisor - Empathetic & Precise

The Wiggett Group LTD; Brentwood; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free parking

On-site gym

Salary Sacrifice Pension Scheme

23 days annual leave + bank holidays

Birthday off

Group Life Insurance

Employee Assistance Programme

Virtual GP appointments

Ongoing training and development opportunities

Job summary

A prominent social housing service provider in Brentwood is seeking a dedicated Customer Care Advisor to join their team. In this role, you will assist clients in booking appointments, providing exceptional customer service, and ensuring accurate assistance. Ideal candidates should have previous experience in customer service, strong communication skills, and a compassionate demeanor. The position is full-time, offering numerous benefits including ongoing training and development opportunities.

Qualifications

• Previous experience handling appointments or bookings.
• Ability to convey information effectively to clients.
• Skills in understanding client needs and solutions.

Responsibilities

• Receive inbound calls for booking appointments.
• Provide professional and empathetic customer service.
• Use a system to record client information.

Skills

Previous experience in a call centre

Strong communication skills

Active listening skills

Excellent organisational skills

Empathy and patience

Ability to navigate computer systems

Problem-solving skills

Tools

Microsoft Office

Call centre software

Job description

A prominent social housing service provider in Brentwood is seeking a dedicated Customer Care Advisor to join their team. In this role, you will assist clients in booking appointments, providing exceptional customer service, and ensuring accurate assistance. Ideal candidates should have previous experience in customer service, strong communication skills, and a compassionate demeanor. The position is full-time, offering numerous benefits including ongoing training and development opportunities.