Housing Solutions Advisor (Part-Time) – Norwich

South Norfolk and Broadland Council; Norwich; On-site; GBP 29,000 - 33,000; Part time

Job summary

South Norfolk and Broadland Councils is seeking a self-motivated Housing Officer to join the Housing and Benefits Team to help customers access the housing register and identify suitable housing solutions.

The role requires empathy, resilience and the ability to communicate clearly with people from diverse backgrounds, including vulnerable customers. You will advise on homelessness prevention and deliver a responsive service that makes a real difference.

Qualifications

• Strong customer service skills and ability to engage with customers respectfully.
• Experience working with vulnerable customers and communicating in sensitive situations.
• Knowledge of Part 6 housing legislation, especially allocations and social housing.
• Experience using IT systems as part of day-to-day work.

Responsibilities

• Provide end-to-end assistance to housing register applications.
• Assess housing type and banding per policy.
• Support customers using online housing tools and applications.
• Collaborate with the team to provide housing advice.

Skills

Customer service

Vulnerable clients

Part 6 housing law

IT systems

Job description

South Norfolk and Broadland Councils is seeking a self-motivated Housing Officer to join the Housing and Benefits Team to help customers access the housing register and identify suitable housing solutions.

The role requires empathy, resilience and the ability to communicate clearly with people from diverse backgrounds, including vulnerable customers. You will advise on homelessness prevention and deliver a responsive service that makes a real difference.