Community-Focused Store Manager & Team Coach

Boots Group; United Kingdom; Remote; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Retirement savings plan

Employee discount

Annual bonus

38 days annual leave

Maternity/paternity/adoption leave

Flexible benefits

Counselling and wellbeing support

Job summary

Boots is seeking an experienced Store Manager for a small community-focused store. You will lead a close-knit team on the shop floor, delivering exceptional service while driving sales and maintaining strong relationships with local healthcare partners.

You’ll coach your team to grow in confidence, embrace new services and initiatives, and ensure the store reflects the Boots brand in a welcoming, high-performing environment. This role offers clear career progression within Boots.

Qualifications

• Must have retail management experience with strong commercial awareness.
• Excellent customer service skills and a passion for delivering care.
• Ability to lead performance and implement in-store strategy.
• Calm, flexible approach with the confidence to adapt quickly.
• Collaborative style to build a strong team culture and external relationships.

Responsibilities

• Lead and inspire your team to deliver exceptional service.
• Drive sales and performance while balancing customer care with commercial goals.
• Build relationships with local GP surgeries or community partners and engage with the community.
• Deliver NHS and private services safely and confidently with trusted advice.
• Help your team feel confident delivering new services and initiatives.
• Champion the Boots brand and make your store stand out.
• Know what motivates your people and coach them to grow in confidence and capability.
• Be bold, try new things and use data to find daily improvements.

Skills

Retail management

Customer service

Leadership

Coaching

Team motivation

Job description

Boots is seeking an experienced Store Manager for a small community-focused store. You will lead a close-knit team on the shop floor, delivering exceptional service while driving sales and maintaining strong relationships with local healthcare partners.

You’ll coach your team to grow in confidence, embrace new services and initiatives, and ensure the store reflects the Boots brand in a welcoming, high-performing environment. This role offers clear career progression within Boots.