Community-Focused Resident Liaison for Retrofit Projects

Mears Group; Cambridge; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Sick Pay

Life Assurance

Pension Plan

Holiday Entitlement

Cycle to Work

Résumé du poste

Mears Group in Cambridge is seeking a Resident Liaison Officer to support the SHDF retrofit programme. You will be the main contact for residents, provide updates, arrange access, and coordinate with site teams to minimise disruption while keeping residents at the heart of the service.

With a strong customer-service approach and experience in resident liaison, you will help manage communications, visits and records, contributing to a successful retrofit programme and excellent community outcomes.

Qualifications

• Strong customer service experience with a resident-focused approach.
• Previous experience in a Resident Liaison or similar role.
• Excellent written, verbal and interpersonal communication skills.
• Ability to manage multiple priorities in a busy environment.

Responsabilités

• Act as main point of contact for residents during retrofit works and provide regular updates.
• Build positive relationships with residents and address needs and concerns.
• Explain works, timescales and expectations before, during and after works.
• Arrange and coordinate access to properties with residents and teams to minimise disruption.
• Support residents, including those who are vulnerable, throughout the programme.
• Liaise with site teams and stakeholders to resolve queries promptly.
• Carry out resident visits and maintain regular face-to-face communication.
• Maintain accurate records of communications, appointments and access.

Connaissances

Customer service

Resident liaison

Communication skills

Organisational skills

Outils

Computerised systems

Description du poste

Mears Group in Cambridge is seeking a Resident Liaison Officer to support the SHDF retrofit programme. You will be the main contact for residents, provide updates, arrange access, and coordinate with site teams to minimise disruption while keeping residents at the heart of the service.

With a strong customer-service approach and experience in resident liaison, you will help manage communications, visits and records, contributing to a successful retrofit programme and excellent community outcomes.