Cambridge Resident Liaison for Retrofit (Temp-Perm)

Multitask Personnel; Cambridge; On-site; GBP 22,000 - 29,000; Full time

Job summary

Multitask Personnel are recruiting a Resident Liaison Officer for a Cambridge-based energy-saving retrofit project. The role is temporary with the potential to become permanent for the right candidate, offering PAYE £16.12 per hour or Umbrella £21.41 per hour.

You will act as the main contact between residents and the project team, ensuring residents are informed and supported throughout the works. The ideal candidate will have experience in resident liaison, social housing or property services,

Qualifications

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role.
• Experience within retrofit, planned maintenance, social housing or property services is advantageous.
• Confident dealing with residents face-to-face and over the telephone.
• Strong communication and organisational skills.
• Able to handle sensitive situations calmly and professionally.

Responsibilities

• Liaise with residents before, during and after planned works.
• Keep residents informed about upcoming works and appointments.
• Support residents throughout the programme and respond to queries or concerns.
• Build positive relationships with residents and the site team.
• Help resolve issues quickly and professionally and provide clear updates to the project team.
• Support the smooth delivery of energy-saving and retrofit works.

Skills

Communication

Organisation

Customer-facing

Job description

Multitask Personnel are recruiting a Resident Liaison Officer for a Cambridge-based energy-saving retrofit project. The role is temporary with the potential to become permanent for the right candidate, offering PAYE £16.12 per hour or Umbrella £21.41 per hour.

You will act as the main contact between residents and the project team, ensuring residents are informed and supported throughout the works. The ideal candidate will have experience in resident liaison, social housing or property services,