Community Engagement Specialist - Utilities Projects

The Clancy Group; Basingstoke; On-site; GBP 42,000 - 50,000; Full time

Benefits offered by this job

Healthcare

Pension

Holiday allowance (24-26 days)

Clancy Xtras

Cycle to work

Employee Assistance Programme

Job summary

The Clancy Group is seeking a Community Liaison Officer in Basingstoke, United Kingdom, to support delivery of major electricity infrastructure projects. You will be the link between project teams and affected communities, ensuring clear information flow, listening to concerns and following through on actions.

You will develop engagement plans, act as a primary contact for residents and authorities, provide updates on scope, timelines and disruption, and plan stakeholder briefings and events.

Qualifications

• Experience in community relations, stakeholder engagement, customer operations, public affairs or communications.
• Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams.
• Strong written and verbal communication skills, with the ability to explain project information clearly and professionally.
• The ability to organise your workload, manage competing priorities and keep accurate records.
• A proactive approach to spotting risks early and helping project teams find practical solutions.

Responsibilities

• Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades.
• Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders.
• Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption.
• Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates.
• Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly.
• Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives.
• Identifying local sensitivities, reputational risks and opportunities to improve how we engage with communities.
• Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken.
• Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends.

Skills

Communication skills

Stakeholder engagement

Public affairs

Organisation

Problem solving

Job description

The Clancy Group is seeking a Community Liaison Officer in Basingstoke, United Kingdom, to support delivery of major electricity infrastructure projects. You will be the link between project teams and affected communities, ensuring clear information flow, listening to concerns and following through on actions.

You will develop engagement plans, act as a primary contact for residents and authorities, provide updates on scope, timelines and disruption, and plan stakeholder briefings and events.