Community Customer Liaison - Utilities

Cappaghbrowne; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Medicash

Employee Assistance Program

volunteering days

discounted gym membership

high street discounts

continuous development opportunities

Job summary

Cappagh Browne Utilities Ltd is seeking a friendly Customer Representative to support customers and communities affected by civil and utility projects, ensuring they feel informed, supported and valued throughout their journey.

You will be the main contact for planned works, respond to enquiries, maintain records, support community engagement, and work with operations to deliver timely updates and exceptional service.

Qualifications

• Experience in a customer service or community-facing role.
• Excellent communication and interpersonal skills.
• A customer-focused approach with professional handling of enquiries.
• Good organisational and administrative skills with IT systems.
• Strong problem-solving abilities and independent teamwork.
• A positive, approachable attitude and commitment to service.
• A full UK driving licence.

Responsibilities

• Act as a key point of contact for customers and communities.
• Provide information about planned works and respond to enquiries.
• Maintain accurate records of customer interactions and communications.
• Support community engagement activities and coordinate with operations.
• Help resolve issues professionally and ensure timely updates.

Skills

Customer service

Communication skills

Interpersonal skills

Organisational skills

Problem solving

Positive attitude

Full UK driving licence

Job description

Cappagh Browne Utilities Ltd is seeking a friendly Customer Representative to support customers and communities affected by civil and utility projects, ensuring they feel informed, supported and valued throughout their journey.

You will be the main contact for planned works, respond to enquiries, maintain records, support community engagement, and work with operations to deliver timely updates and exceptional service.