Community Liaison Officer

Snowfox Group; Basingstoke; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday allowance 24-26 days

Clancy Xtras

Cycle to work

Employee Assistance Programme

Job summary

Clancy is seeking a Community Liaison Officer to support engagement with communities, residents, landowners and local authorities affected by electricity infrastructure projects. You will act as the link between project teams and local stakeholders to maintain clear information flow and constructive dialogue.

The role requires strong communication, organised workload management, and willingness to travel to project sites across the UK.

Qualifications

• Experience in community relations, stakeholder engagement, customer operations, public affairs or communications, ideally within utilities, infrastructure, construction or another regulated environment.
• Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams.
• Good judgement when dealing with sensitive, challenging or emotive situations.
• Strong written and verbal communication skills, with the ability to explain project information clearly and professionally.
• The ability to organise your workload, manage competing priorities and keep accurate records.
• A proactive approach to spotting risks early and helping project teams find practical solutions.

Responsibilities

• Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades.
• Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders.
• Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption.
• Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates.
• Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly.
• Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives.
• Identifying local sensitivities, reputational risks and opportunities to improve how we engage with communities.
• Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken.
• Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends.

Skills

Stakeholder engagement

Public affairs

Communication skills

Organisational skills

Driving licence

Job description

We are easy to do business with! That's why we need people like you; friendly, approachable and confident in building trust with local communities, customers and stakeholders.

About the role

We're looking for a Community Liaison Officer to support the delivery of major electricity infrastructure projects, helping our teams work well with the communities, customers and stakeholders affected by our works.

This is a role where communication really matters. You'll be the link between project teams and the people impacted by our work, making sure information is clear, concerns are listened to, and issues are followed through properly. From early engagement and consultation through to construction activity, you'll help build trust, protect our reputation and support projects to move forward with minimal disruption.

Here are some of the tasks you'd be involved with…

• Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades.
• Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders.
• Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption.
• Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates.
• Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly.
• Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives.
• Identifying local sensitivities, reputational risks and opportunities to improve how we engage with communities.
• Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken.
• Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends.

We'd love to hear from you if you can demonstrate…

• Experience in community relations, stakeholder engagement, customer operations, public affairs or communications, ideally within utilities, infrastructure, construction or another regulated environment.
• Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams.
• Good judgement when dealing with sensitive, challenging or emotive situations.
• Strong written and verbal communication skills, with the ability to explain project information clearly and professionally.
• The ability to organise your workload, manage competing priorities and keep accurate records.
• A proactive approach to spotting risks early and helping project teams find practical solutions.

A full UK driving licence, as regular travel to project sites for meetings is required.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.