Community Liaison Officer

Peoplebank; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Pension

Healthcare

Holiday 24-26 days

Clancy Xtras

Employee discounts

Job summary

Clancy is seeking a Community Liaison Officer to support the delivery of major electricity infrastructure projects, acting as the link between project teams and the people affected by our works. You’ll ensure information is clear, concerns are listened to, and issues are followed through properly to minimise disruption.

From early engagement through to construction, you’ll help build trust, protect our reputation and support projects to move forward with minimal disruption, providing timely

Qualifications

• Experience in community relations, stakeholder engagement, customer operations, public affairs, or communications, ideally within utilities, infrastructure, construction or another regulated environment.

Responsibilities

• Develop engagement plans for electricity projects and act as a key contact for residents, businesses, landowners, local authorities and other stakeholders.
• Provide clear updates on project scope, timescales, traffic management, access, construction activity and disruption.
• Plan and support consultation events, newsletters and local project updates.
• Respond to queries, concerns, objections and complaints, ensuring they are logged, investigated and closed.
• Build relationships with planning authorities, parish councils, elected members and environmental bodies.

Skills

Stakeholder engagement

Communications

Public affairs

Customer operations

Job description

About the role

We’re looking for a Community Liaison Officer to support the delivery of major electricity infrastructure projects, helping our teams work well with the communities, customers and stakeholders affected by our works.

This is a role where communication really matters. You’ll be the link between project teams and the people impacted by our work, making sure information is clear, concerns are listened to, and issues are followed through properly. From early engagement and consultation through to construction activity, you’ll help build trust, protect our reputation and support projects to move forward with minimal disruption.

Here are some of the tasks you’d be involved with...

• Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades.
• Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders.
• Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption.
• Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates.
• Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly.
• Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies, and local representatives.
• Identifying local sensitivities, reputational risks, and opportunities to improve how we engage with communities.
• Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken.
• Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends.

We’d love to hear from you if you can demonstrate...

• Experience in community relations, stakeholder engagement, customer operations, public affairs, or communications, ideally within utilities, infrastructure, construction or another regulated environment.
• Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners, and project teams.
• Good judgement when dealing with sensitive, challenging or emotive situations.
• Strong written and verbal communication skills, with the ability to explain project information clearly and professionally.
• The ability to organise your workload, manage competing priorities and keep accurate records.
• A proactive approach to spotting risks early and helping project teams find practical solutions.

A full UK driving licence, as regular travel to project sites for meetings is required.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

• a competitive salary
• pension
• healthcare
• holiday allowance starting at 24-26 days per annum
• Clancy Xtras
• our employee benefits programme with discounts for numerous well-known retailers such as Tesco
• Sainsbury’s
• Currys PC World and Vue Cinemas
• cycle to work scheme
• Employee Assistance Programme

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.