Community Engagement Lead – Infrastructure Projects

Clancy; Basingstoke; On-site; GBP 28,000 - 36,000; Full time

Job summary

Clancy is seeking a proactive Community Liaison Officer in the UK to support major electricity infrastructure projects. You will bridge project teams and communities, ensuring clear information flow, listening to concerns and addressing issues to minimise disruption.

The role focuses on early engagement, consultation, and ongoing updates to residents, landowners and authorities, with travel to project sites required.

Qualifications

• Experience in community relations, stakeholder engagement, customer operations, public affairs or communications, ideally within utilities, infrastructure, construction or another regulated environment.
• Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams.
• Good judgement when dealing with sensitive, challenging or emotive situations.
• Strong written and verbal communication skills, with the ability to explain project information clearly and professionally.
• The ability to organise your workload, manage competing priorities and keep accurate records.
• A proactive approach to spotting risks early and helping project teams find practical solutions.

Responsibilities

• Develop and deliver engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades.
• Act as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders.
• Provide clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption.
• Plan and support consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates.
• Respond to queries, concerns, objections and complaints, logging, investigating and closing out properly.
• Build constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives.
• Identify local sensitivities, reputational risks and opportunities to improve how we engage with communities.
• Keep accurate records of stakeholder contact, consultation activity, issues raised and actions taken.
• Prepare regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends.

Skills

Stakeholder engagement

Communications

Public affairs

Customer operations

Regulated environment

Planning & organisation

Job description

Clancy is seeking a proactive Community Liaison Officer in the UK to support major electricity infrastructure projects. You will bridge project teams and communities, ensuring clear information flow, listening to concerns and addressing issues to minimise disruption.

The role focuses on early engagement, consultation, and ongoing updates to residents, landowners and authorities, with travel to project sites required.