Community Liaison Officer

Allscreens Nationwide Ltd; Lydney; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday allowance 24–26 days

Employee discounts (Clancy Xtras)

Cycle to work scheme

Employee Assistance Programme

Job summary

The Clancy Group is seeking a Community Liaison Officer to support major electricity infrastructure projects in the UK. You will ensure clear communication with communities, residents, businesses and authorities, manage engagement plans, and help keep disruption to a minimum while safeguarding the company’s reputation.

You will travel to project sites, engage with diverse stakeholders, and provide timely updates to project teams.

Qualifications

• Experience in community relations or stakeholder engagement.
• Strong written and verbal communication skills.
• Ability to organise workload and manage multiple priorities.

Responsibilities

• Develop and deliver engagement plans for electricity infrastructure projects.
• Be the main contact for residents, businesses, landowners and authorities.
• Provide clear updates on scope, timescales, traffic and disruption.
• Plan consultation events, drop-in sessions and stakeholder briefings.
• Log and address queries, concerns and complaints.
• Build relationships with planning authorities and local representatives.
• Identify local sensitivities and reputational risks to improve engagement.
• Keep records of stakeholder contacts and actions.

Skills

Stakeholder engagement

Communication skills

Public engagement

Driving licence

Job description

That’s why we need people like you; friendly, approachable and confident in building trust with local communities, customers and stakeholders.

About the role

We're looking for a Community Liaison Officer to support the delivery of major electricity infrastructure projects, helping our teams work well with the communities, customers and stakeholders affected by our works.

This is a role where communication really matters. You'll be the link between project teams and the people impacted by our work, making sure information is clear, concerns are listened to, and issues are followed through properly. From early engagement and consultation through to construction activity, you'll help build trust, protect our reputation and support projects to move forward with minimal disruption.

Here are some of the tasks you’d be involved with...

• Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades.
• Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders.
• Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption.
• Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates.
• Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly.
• Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives.
• Identifying local sensitivities, reputational risks and opportunities to improve how we engage with communities.
• Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken.
• Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends.

We’d love to hear from you if you can demonstrate...

• Experience in community relations, stakeholder engagement, customer operations, public affairs or communications, ideally within utilities, infrastructure, construction or another regulated environment.
• Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams.
• Good judgement when dealing with sensitive, challenging or emotive situations.
• Strong written and verbal communication skills, with the ability to explain project information clearly and professionally.
• The ability to organise your workload, manage competing priorities and keep accurate records.
• A proactive approach to spotting risks early and helping project teams find practical solutions.

A full UK driving licence, as regular travel to project sites for meetings is required.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

Proud member of the Disability Confident employer scheme

Community Liaison Officer

Company: The Clancy Group Salary: Not specified Hours: Full-time Location: Basingstoke, RG24 8QB Job type: Permanent Posting date: 21 Aug 2026 Closing date: 20 Sept 2026