Energy Adviser

BARNET CITIZENS ADVICE BUREAU; Wood Green; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Programme

Pension scheme

Flexible working

Blue Light Card

Leave purchase option

Wellbeing resources

Job summary

Citizens Advice Barnet is recruiting four Energy Advisers to deliver energy advice services across Barnet and Haringey. You will provide high-quality energy advice via phone, email, digital platforms and face-to-face outreach, building partnerships with local organisations and helping residents access support.

Salary is £32,945.86 per annum, with 36 hours per week, on-site work with some flexibility. Benefits include pension, generous holiday, flexible working, and wellbeing support.

Qualifications

• Relevant energy awareness certification or willingness to obtain during training.
• Ability to assess and advise clients across energy topics.
• Experience in generalist advice work is desirable.

Responsibilities

• Provide initial energy advice to clients across multiple channels.
• Record accurate data and client details in the case management system.
• Deliver education sessions to clients and community organisations.
• Keep up to date with energy-related legislation and policies.
• Attend meetings and contribute to service improvements.

Skills

Energy awareness

Communication

Caseload management

IT literacy

Teamwork

Education

City and Guilds Level 3 Energy Awareness

Tools

Case management software

Job description

Role Profile

We are recruiting four Energy Advisers to deliver energy advice services across Barnet and Haringey (two in Barnet, two in Haringey). This is an exciting opportunity for four advisers with an interest in energy advice who are looking to take the next step in their career and help shape a new service.

You will provide high-quality energy advice and support through a range of channels, including telephone, email, digital platforms, and face-to-face outreach sessions in community locations. Alongside delivering advice, you will build relationships with local partners, raise awareness of the service, and help residents access the support they need.

About us

Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt and immigration. Last year we helped over 10,700 people with over 45,000 problems and achieved financial outcomes for clients totalling over £6.9 million.

Reports to: Project Manager

Direct Reports: N/A

Key role purpose: To provide energy advice to vulnerable consumers

Normal place of work: Barnet and Haringey on site with flexibility

Contract length: Permanent – Full time

Hours: 36 hours per week

Salary: £32,945.86 per annum

• Dedicated resources to focus on wellbeing including Employee Assistance Programme services and access to free counselling & Mental Health First Aiders


• 25 days Holidays plus Bank Holidays and additional days over Christmas break


• Option to Buy Additional Leave


• Employer pension contribution


• An organisation that offers flexible working


• Funded Blue Light Card – hundreds of discounts at high street retailers etc.

Job Description

• Provide an initial assessment and advice to clients seeking energy advice


• Record accurate data and detailed case records on our case management system, including issues helped with, client profile information and outcomes


• Plan and deliver quarterly eduction sessions aimjed at clients and training sessions aimed at community organisations to raise awareness and build knowledge of energy advice


• Keep up to date with legislation, case law, policies and procedures relating to debt and social welfare advice and undertake appropriate training


• Attend relevant internal and external meetings as agreed with the line manager


• Assist in initiatives to improve Citizens Advice Barnet services


• The post holder must have due regard in the planning and execution of their duties at all times to the Citizens Advice Equal Opportunities Policy. They will also be expected to maintain positive relations with external agencies and confidentiality in relation to all aspects of the business


• Demonstrate an understanding of Citizens Advice Barnet Health and Safety and Safeguarding Policies


• The post will involve travel to the foodbanks and outreaches across Barnet and Haringey


• Promote the aims, principles, policies, interests and wellbeing of Citizens Advice Barnet and to protect the integrity and reputation and the confidentiality of the service

As with all roles at Citizens Advice Barnet, to be carried out in a way commensurate with our organisational values – Committed, Together, Supportive, Respectful.

Person specification

• Relevant knowledge and recent experience of generalist advice work especially in areas of Energy Awareness


• City and Guilds Level 3 Energy Awareness certification or willing to achieve it during the training period


• Ability to work under pressure, maintain quality standrads and communicate effectively and sensitively with clients and people from diverse backgrounds


• Ability to manage a caseload and prioritise work in the face of competing demands and to meet targets set by the line manager and funders


• Ability to work independently with remote supervision and as part of a team


• An excellent working knowledge of IT, with the ability to write accurate case records, draft letters, reports and statements and record stats electronically


• Experience of working at Citizens Advice or similar organisations that work to Advice Quality Standards (AQS)

In addition to the role and responsibilities outlined in this Job Description, to undertake such duties as may be identified and which are generally compatible with the functions of the post.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality and religion. Please let us know if you require any adjustments to support your application.

Closing date of applications – 5pm, Friday 30 October 2026

Interviews: We interview on a rolling basis and reserve the right to close the applications earlier if suitable candidates are found.