Community Energy Adviser

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; New Forest; Híbrido; GBP 22.000 - 30.000; Jornada completa

Descripción de la vacante

The National Association of Citizens Advice Bureaux is seeking a Community Energy Adviser in New Forest. The role focuses on helping households affected by fuel poverty through outreach in community settings and one-to-one guidance on energy costs and grants.

You will work across mid-Hampshire communities, support vulnerable clients, and contribute to a wider team delivering the Rural Energy Connect project. Training and development for an energy awareness qualification are provided.

Formación

• Experience supporting or advising people facing financial hardship, vulnerability or other life challenges.
• Excellent interpersonal and communication skills, with the ability to engage sensitively and build trust.
• A person-centred approach, helping clients identify practical solutions and achieve positive outcomes.
• Strong organisational and case management skills, able to manage a varied workload and maintain accurate records.
• The ability to work independently across community locations while contributing effectively as part of a wider team.
• Good IT, numeracy and administrative skills, including confidence using Microsoft Office and case management systems.
• Experience of energy advice is desirable but not essential; full training will be provided.

Responsabilidades

• Provide free, independent and impartial energy advice to households across the New Forest.
• Help clients access grants and support schemes, and improve energy efficiency.
• Conduct home visits, casework support and partner with local organisations.
• Collaborate with the Rural Energy Connect project team to deliver outreach in community venues.

Conocimientos

Interpersonal skills

Communication

IT skills

Numeracy

Case management

Community outreach

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Community Energy Adviser

Apply before 10am on 26 October 2026.

Job summary

• Salary £26,300
• Location New Forest
• Workplace Hybrid working
• Contract Permanent
• Hours per week 37.5

About the role

Could you help households struggling with rising energy costs build a more secure future?

Citizens Advice New Forest is looking for a motivated and compassionate Community Energy Adviser to support vulnerable households experiencing fuel poverty, energy affordability issues and challenges managing their energy costs. As part of the Rural Energy Connect project, you will provide free, independent and impartial advice to people across the New Forest. Working in trusted community settings such as foodbanks, warm hubs and community venues, you will help clients understand their energy situation, access grants and support schemes, improve energy efficiency and increase their long-term financial resilience.

This is a varied role combining community outreach, one-to-one advice, home visits, casework support and partnership working. You will also work closely with a wider team delivering the project across Mid-Hampshire. We are looking for candidates with:

Experience supporting or advising people facing financial hardship, vulnerability or other life challenges

Excellent interpersonal and communication skills, with the ability to engage sensitively and build trust

A person-centred approach, helping clients identify practical solutions and achieve positive outcomes

Strong organisational and case management skills, able to manage a varied workload and maintain accurate records

The ability to work independently across community locations while contributing effectively as part of a wider team

Good IT, numeracy and administrative skills, including confidence using Microsoft Office and case management systems

Experience of energy advice is desirable but not essential. We welcome applications from people with transferable skills gained through advice, support, advocacy, welfare, housing, debt, community development or similar roles. Full training will be provided, including support to achieve a recognised energy awareness qualification.