Energy Adviser

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Mold; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

The National Association of Citizens Advice Bureaux in Mold, North Wales is seeking an Energy Adviser on a fixed-term contract to support clients facing rising energy costs. The role combines energy-cost advice, debt support, and access to grants, delivered through one-to-one sessions and outreach events.

You will raise awareness of energy-saving methods, assist with bill clarifications, and connect clients with benefits and debt services, while maintaining a caseload and progressing toward NEA

Qualifications

• Have experience providing advice to people on energy
• Are genuinely committed to helping people, and understand why accessible, impartial advice matters in communities like ours
• Show empathy and patience with clients in difficult situations, while keeping healthy professional boundaries

Responsibilities

• Advising clients on energy-saving methods, bill clarification, energy grants and rebates, meter issues, switching, and energy efficiency
• Advising on benefits eligibility, referring to our benefits team where appropriate
• Advising on energy debts and energy trust fund schemes, referring to our debt team where appropriate
• Referring clients to our generalist advice team or other specialist teams when they have other issues
• Attending community events and outreach locations to deliver presentations and drop-in advice
• Recording advice sessions accurately and managing your own caseload
• Working towards a full Adviser role, including completing the NEA Level 3 Award in Energy Awareness

Job description

Energy Adviser

Job summary

• Salary: £28,137 - £30,639 (depending on relevant experience)
• Location: Mold, Fintshire, North Wales (hybrid after probation)
• Workplace: Hybrid working
• Contract: Fixed term contract, until 30 September 2028
• Hours per week: 37.5

About the role

Are you passionate about helping people take control of their energy costs?

We’re looking for an experienced, confident and empathetic adviser to join our team as an Energy Adviser. In this role, you’ll help clients cope with rising energy costs, fuel debt, and the wider cost of living, giving them the knowledge and confidence to manage their energy use, access available grants, and deal confidently with their energy suppliers.

As an Energy Adviser, you’ll provide one-to-one energy efficiency advice, income maximisation, and fuel debt assistance to people across Flintshire.

Your work will include:

• Advising clients on energy-saving methods, bill clarification, energy grants and rebates, meter issues, switching, and energy efficiency
• Advising on benefits eligibility, referring to our benefits team where appropriate
• Advising on energy debts and energy trust fund schemes, referring to our debt team where appropriate
• Referring clients to our generalist advice team or other specialist teams when they have other issues
• Attending community events and outreach locations to deliver presentations and drop-in advice
• Recording advice sessions accurately and managing your own caseload
• Working towards a full Adviser role, including completing the NEA Level 3 Award in Energy Awareness.

You’ll be a great fit if you:

• Have experience providing advice to people on energy
• Are genuinely committed to helping people, and understand why accessible, impartial advice matters in communities like ours
• Show empathy and patience with clients in difficult situations, while keeping healthy professional boundaries