Trainee Community Energy Advisor

North Warwickshire Citizens Advice Bureau; Atherstone; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

North Warwickshire Citizens Advice Bureau is seeking a Trainee Community Energy Advisor to support energy projects and outreach across the NWCA service area. You will gain Citizens Advice Energy Training and help clients with energy costs, billing, and energy efficiency, contributing to fuel poverty initiatives.

The role emphasises engaging with vulnerable clients, prioritising accurate advice, and developing across energy-related issues while working within a friendly, supportive team

Qualifications

• Ideally you will have some experience of giving advice or support, and of working with vulnerable clients.
• You will be committed to excellent client care, highly organised and self-motivated, able to maintain high advice quality standards.

Responsibilities

• Interview and support clients using sensitive listening and questioning to understand problems and empower priorities.
• Advise clients on energy costs, billing methods, arrears, and ways to reduce energy usage and improve affordability.
• Carry out income maximisation checks and complete applications for benefits and grants.
• Act on behalf of clients using appropriate communication channels and ensure quality standards are met.
• Maintain case records and assist with monitoring and reporting.
• Contribute to training and development of energy project advisers and outreach sessions.
• Support external events and collaboration with partners to meet project targets.

Skills

Advice experience

Vulnerable client work

Communication skills

Organised

Self-motivated

Team player

Client care

Education

Citizens Advice qualification or equivalent

Job description

North Warwickshire Citizens Advice are hiring for a Trainee Community Energy Advisor

01 Oct North Warwickshire Citizens Advice are hiring for a Trainee Community Energy Advisor

Location: Atherstone, North Warwickshire

Type of contract: One Year Contract – possibility of extending, subject to continued funding

Closing date for applications : Friday 16 th October 2026

Interview Date: 20 th October 2026

Context of role:

North Warwickshire Citizens Advice (NWCA) is recruiting a Trainee Energy Advisor to support the broad range of existing Energy Projects within our Advice Service. NWCA provides a free, independent, impartial and confidential advice and advocacy service to the citizens of North Warwickshire, a rural area covering an area of 110 square miles. NWCA also recruit and train volunteers to carry out casework with clients. Our volunteers go through accredited, nationally recognised training. NWCA actively research and campaign on issues affecting clients and the voluntary sector and contribute towards the development of the third sector in North Warwickshire and the county.

Ideally you will have some experience of giving advice or support, and of working with vulnerable clients. You will be committed to excellent client care, highly organised and self-motivated, able to maintain high advice quality standards.

As a Trainee Energy Advisor, you will complete Citizens Advice Energy Training and other training modules to enable you to advise and support clients who access the service for help with a range of issues relating to the current energy crisis, including energy efficiency, meters, billing, behaviour change and renewable energy.

You will help with income maximisation, identify energy grant support, help access fuel vouchers and support clients take practical steps to tackle fuel poverty.

The successful candidate will be enthusiastic, adaptable, and a flexible team player, with excellent communication skills.

We offer a friendly and welcoming work environment.

The purpose of the post is to train and develop an advisor to work across all energy projects and support energy outreach sessions when needed. The adviser will deliver generalist advice including welfare benefits and debt, with a focus on combating fuel poverty, maximising income for clients and meeting any energy project targets.

• Working within B46 town and villages to support residents with Cost-of Living and Energy related issues.
• Interviewing and supporting clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• Advise and support clients about a variety of issues relating to energy costs, including billing, payment methods, enforcement of arrears, and how to reduce energy usage and increase affordability through a range of income maximisation measures.
• Carry out income maximisation checks and complete applications for benefits, charity applications and grants where appropriate.
• Act on behalf of clients where necessary using appropriate communication skills and channels.
• Ensure that all work meets CA quality standards, the requirements of the funder and overall project expectations.
• Provide quality advice to clients and undertake any follow-up work needed to ensure that all advice conforms to the Citizens Advice Quality of Advice requirements and follows organisational procedures and FCA requirements where appropriate.
• Maintain case records appropriate to project requirements and to enable statistical monitoring and report preparation.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Complete relevant training to deliver energy-related and low-carbon technology information and advice to clients across a range of channels as required to meet project objectives.
• Ensure the service is provided in accordance with contractual requirements and that individual and team targets are met.
• Assess the impact of energy efficiency advice in improving the client’s financial resilience.

Research and campaigns

• Promote the importance of research and campaigns work.
• Identify research and campaigns issues within case-checking.

Networking:

• Develop links with relevant statutory and non-statutory agencies relevant to the role.
• Use skills and competences to promote the organisation and foster good relationships.

with external organisations .

Marketing and Team Events

• Support NWCA at external events as required.

Other duties and responsibilities:

• Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
• Promote the work and use of NWCA.
• Carry out any other tasks that may be within the scope of the post to ensure the effective provision of NWCA information and advice services.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification

E – Essential; D – Desirable

Person specification

Experience Measured By

Citizens Advice qualified or equivalent and experience of advice services (E). Other qualifications and experience will be considered Application form and interview E

Provide statistical information on the number of clients and nature of cases and provide regular reports to the organisation’s management. Application form and interview E

The ability to prioritise tasks, manage a varied workload and work to deadlines using own initiative. Application form and interview E

Proven ability to monitor advice work and to maintain casework systems and procedures ensuring service delivery against agreed targets. Application form and interview E

Experience of working within a team or partnership to support project delivery requirements Application form and interview E

Experience of building good relationships with community partners fostering good working relationships for the benefit of our clients. Application form and interview D

Demonstrable ability to monitor and maintain service delivery against agreed targets.

Application form and interview E

Skills, knowledge and abilities

Up-to-date knowledge of benefits legislation and practice. Up-to-date knowledge of energy/cost of living issues and developments affecting them. Application form and interview E

Excellent communication skills, both oral and written; excellent interpersonal skills. Application form and interview E

Ability to monitor advice work and ensure Citizens Advice quality standards are met and maintained. Application form and interview E

Prioritise client contacts and work flexibly Application form and interview D

Ability to work remotely on an independent basis, to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment. Application form and interview E

Good working knowledge of the statutory and voluntary agencies in the area and of the advice needs within our local community. Application form and interview D

Holder of a Full UK Driving Licence and use of a car. Application form and interview E

Flexible, positive approach to working in a small team. Application form and interview E

Ability to meet deadlines and manage workload in a busy environment. Application form and interview E

Commitment to equality and diversity, as well as confidentiality and health and safety guidelines. Application form and interview E

Commitment to Citizens Advice aims, principles and policies. Application form and interview E

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