Clerical Assistant

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an receptionist for the Breast Imaging Office. You will greet patients, manage appointments, handle calls, and maintain NBSS/CRIS records with confidentiality.

This role requires excellent communication, empathy, and the ability to work across cross-site locations at Princess Royal Hospital and Royal Shrewsbury Hospital. GCSEs including Maths and English are required.

Qualifications

• Requires a minimum of 3 GCSEs including Maths and English.
• Demonstrates capacity to show empathy in patient interactions and maintain confidentiality.

Responsibilities

• Greet breast screening and symptomatic patients on arrival and record attendance on NBSS/CRIS.
• Handle a full range of telephone enquiries from health professionals, public and patients.
• Monitor shared email inbox and respond promptly.
• Arrange breast screening appointments and prepare clinic lists for recalls.
• Print letters, reports, clinic schedules and client forms.
• Dispatch screening invitations and results letters on schedule.
• Comply with National Breast Screening Programme clerical policies.
• Attend monthly departmental meetings and type minutes for distribution.

Skills

Communication skills

Customer service

Empathy

Education

GCSEs (Maths and English)

Tools

NBSS

CRIS

Job description

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

We have an exciting opportunity to join our team within the Breast Imaging Office.

You will work in an established team providing a wide range of administration duties with the opportunity to develop new skills and knowledge. The role will entail interacting with patients, the public and staff at all levels across the trust. Therefore, you will require good communication and customer care skills, have a friendly, pleasant and helpful approach, whilst understanding the need for confidentiality in a health care environment.

You will have achieved a minimum of 3, good standard GCSEs, education grades 9-4 (or equivalent) which include Maths and English. It is essential that candidates can demonstrate a capacity to show empathy, have a sensitive approach to difficult situations and understand the need for safe working practice in a hospital environment.

You will be based at The Princess Royal Hospital, Telford but will also be required to work at The Royal Shrewsbury Hospital on a regular basis. Therefore, it is essential that the candidate can commute cross-site.

Main duties of the job

To provide clerical support to the Breast Imaging clerical team and the wider clinical breast team.
As Receptionist, to greet breast screening and symptomatic patients as they arrive and accurately record their attendance on NBSS/CRIS.
To deal with the full range of telephone calls into the Breast Imaging Office, including enquiries from health professionals, the general public and clients/patients.
To monitor the generic e-mail account and act upon any messages in a timely manner.
To make breast screening appointments and prepare clinic lists for women recalled for the second stage of screening.
To undertake printing of letters, reports, clinic schedules and client forms.
To dispatch screening invitation and results letters to agreed timetables.
To comply with the policies of the National Breast Screening Programme relating to clerical matters.
To attend monthly departmental staff meetings, take minutes and type them up for distribution to the team

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team - clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values - ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.