Reception Administrator

NHS Jobs; West Bromwich; On-site; GBP 18,000 - 24,000; Full time

Job summary

NHS Jobs in West Bromwich is seeking an NHS Front Desk Administrator to greet patients and visitors, handle calls and online requests, and triage enquiries with confidentiality at the core.

You will book and amend appointments, monitor patient flow, assist with prescription admin, register new patients, and keep the reception and waiting areas tidy while following health and safety and data protection procedures. Teamwork is essential as you liaise with GPs, nurses, and admin staff.

Qualifications

• Experience in front desk or reception in a healthcare setting.
• Ability to triage and communicate with patients while ensuring confidentiality.
• Experience with appointment management and records handling.

Responsibilities

• Greeting patients and visitors professionally, handling phone calls, online requests, and face-to-face enquiries.
• Signposting patients to appropriate services using triage protocols.
• Booking, cancelling, and amending appointments; monitoring patient flow and informing clinicians of delays.
• Processing repeat prescription requests and escalating issues to clinicians; handling clinical messages and results queries.
• Registering new and temporary patients and updating demographic details; maintaining up-to-date records.
• Keeping reception and waiting areas tidy and safe; following health and safety, infection control, and data protection procedures.
• Liaising with GPs, nurses, and admin teams to support smooth operations.

Skills

Patient communication

Front desk / reception

Appointment scheduling

Data privacy

Team collaboration

Job description

• Core Duties1. Patient Contact & FrontDesk Responsibilities Greeting patients and visitors professionally. Handling phone calls, online requests, and facetoface enquiries. Signposting patients to appropriate services using triage protocols. Managing difficult conversations and maintaining patient confidentiality.
• 2. Appointment & Clinic Flow Management Booking, cancelling, and amending appointments accurately. Monitoring patient flow into consulting rooms and informing clinicians of delays. Supporting seasonal clinics e.g., flu clinics.
• 3. Prescription & Clinical Admin Support Processing repeat prescription requests and escalating issues to clinicians. Handling clinical messages, results queries, and document scanning.
• 4. Patient Registration & Records Registering new and temporary patients and updating demographic details. Ensuring accurate data entry and maintaining up to date patient records.
• 5. Operational & Premises Support Keeping reception and waiting areas tidy and safe. Preparing consulting rooms Following health and safety, infection control, and data protection procedures.
• 6. Communication & Teamwork Liaising with GPs, nurses, and admin teams to support smooth operations. Sharing updates and supporting colleagues during busy periods.