Community Delivery Manager

TN United Kingdom; Hemel Hempstead; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Community Delivery Manager, where you'll enhance customer satisfaction and oversee final mile performance. This role focuses on engaging couriers, driving service improvements, and ensuring operational excellence. With a commitment to people and communities, you'll be part of a dynamic team that values innovation and customer delight. If you're passionate about delivering exceptional service and have the drive to motivate others, this opportunity is perfect for you. Be part of a growing business that prioritizes development and progression.

Benefits

Competitive Remuneration

Opportunities for Progression

Learning and Development

Qualifications

• Experience in coaching and motivating colleagues.
• Strong problem-solving and contingency planning skills.

Responsibilities

• Drive service improvements and monitor performance metrics.
• Manage capacity by recruiting and onboarding couriers effectively.
• Resolve customer concerns promptly and maintain service quality.

Skills

Coaching and Supporting Colleagues

Problem-Solving Skills

Customer-Focused Approach

Adaptability

Education

Current UK Driving Licence

Job description

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Community Delivery Manager, Hemel Hempstead

Location: Hemel Hempstead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

4accf3b853d2

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st.

We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. We work hard, make quick decisions, and aim to meet our ambitious goals daily.

The role's purpose is to focus on the final mile of the parcel journey, ensuring customer and client satisfaction. The Community Delivery Manager oversees final mile performance across delivery units, engaging self-employed and SE+ couriers, and driving continuous improvement through capacity management and round coverage.

At Evri, we value our people, our planet, and our communities. Our core values include Doing the right Thing, Celebrating Cost Leadership, Being Dynamic, and Delivering for Customers. Our people are what make us unique.

We seek individuals passionate about delighting our customers to join the Evri family. Could that be you?

Key responsibilities include:

• Driving service improvements using reports and MI with couriers in the final mile.
• Monitoring and enhancing performance metrics like Speed of Service, Next Day, Collections, Claims, and Customer Enquiries to ensure satisfaction.
• Minimizing enquiries by providing excellent courier engagement and communication.
• Managing capacity by recruiting and onboarding couriers effectively.
• Building courier and round coverage to reduce business risks and meet operational needs.
• Motivating couriers to uphold high customer service standards.
• Controlling costs related to courier fees and ad-hoc payments.
• Resolving customer concerns promptly by collaborating with couriers and customer service teams.
• Maintaining relationships within the delivery unit to ensure high service quality.
• Ensuring health and safety practices are followed and code of conduct violations are addressed timely.

Qualifications:

• Current UK Driving Licence

Knowledge & Experience:

• Experience in coaching, supporting, and motivating colleagues
• Problem-solving skills and contingency planning

Technical & People Skills:

• Customer-focused approach
• Ability to adapt to different styles and behaviours

What we offer:

Competitive remuneration, opportunities for progression, learning, and development.

This is an exciting chance to be part of a forward-thinking business. Do you have the experience, drive, and dedication to succeed with us?

If yes, join our operation to deliver an excellent parcel experience to our customers and clients every day!