Online community engagement manager

Hachette UK; London; Remote; GBP 35,000; Part time

Job summary

An innovative firm is seeking a dedicated Online Community Engagement Manager to join their team on a part-time basis. This role involves fostering online communities, creating engaging content, and encouraging participation among diverse audiences in the screen industry. The successful candidate will work collaboratively with a dynamic team to implement engagement strategies, moderate discussions, and gather insights through polls. With a focus on equity and inclusion, this position offers a unique opportunity to make a meaningful impact in the creative sector. Join a passionate team and help drive positive change in the industry!

Benefits

25 days annual leave pro rata

Pension with 3% employer contribution

Flexible working hours

Equipment provided if required

Qualifications

• Experience in community management, preferably within the screen industry.
• Strong understanding of equity, inclusion, and respect in the workplace.

Responsibilities

• Develop engaging content to spark conversations and keep users engaged.
• Ensure a safe and inclusive environment by moderating discussions.

Skills

Community Management

Communication Skills

Organizational Skills

Data Analysis

Equity and Inclusion Knowledge

Tools

HubSpot CRM

Job description

Closing date for applications: 5pm 15 May 2025

Salary: £35,000 p.a. FTE pro rata

Employment Type: Part-time (18.75 hours per week)

Location: Remote

Responsible to: Programme Director

Interviews: w/c 18 May – Exact date TBC.

Are you a skilled community builder with a passion for equity and inclusion in the screen industries?

WorkWise for Screen is a £1.5m pilot programme supported by the BFI awarding National Lottery funding. It aims to provide the screen industry with practical resources and guidance to support equity, inclusion, and respect in the workplace. The programme includes an online platform, podcast series, and peer-to-peer network, targeting screen sector SME Leaders and Heads of Department across production, animation, VFX, gaming, distribution, and exhibition. More information is available on our platform https://www.workwiseforscreen.org.uk/en

The WorkWise for Screen Programme is being delivered by a lead team comprising:

• Keith Arrowsmith (Solicitor, Programme Director)
• Val Young (Programme Manager)
• Evie Williams (Content Producer)
• Elizabeth Garshasbi (Programme Coordinator)

In addition, there are several programme partners delivering the various content strands comprising a mix of consultants and organisations, including:

• Bond & Coyne – brand and platform
• Children’s Media Conference – live events
• Institute for Employment Studies – sector engagement and behavioural science
• Edinburgh Napier University – evaluation
• 18Sixty – Podcasts
• CineMinds – existing resources mapping
• Christina Tames – Fundraising Lead
• Catharine Braithwaite – Media Relations and Strategic Marketing
• Heather Kipling – Digital Communications
• Hedda Lornie Archbold – Strategic Lead for Health & Wellbeing

The programme uses the HubSpot CRM to manage its relationships with users of the platform, stakeholders and other interested parties.

Target Audience:

Our target audiences include SMEs, independent and global production companies, particularly focusing on management and budget holders within these organisations. We aim to engage leaders and decision-makers within production companies, covering diverse fields of production from small to large enterprises.

Role Overview:

We are seeking a dedicated and proactive Online Community Engagement Manager to join our team on a part-time basis. The ideal candidate will be responsible for fostering and managing online communities, building relationships, and encouraging participation. This role involves creating engaging content that stimulates conversation, moderating discussions, and ensuring a positive and inclusive environment for community members. Additionally, the manager will develop and conduct polls to gather insights that will inform the programme and its content development. We aim to generate conversation and discussion via our Community page on the WorkWise for Screen platform as well as our digital channels.

This is a highly collaborative role with the postholder working closely with the Content Producer, Programme Coordinator, Communications Team and Bond & Coyne in particular.

Key Responsibilities:

• Content Creation and Curation: Develop engaging content targeted at our key audiences that sparks conversations and keeps users of the platform and followers on our digital channels engaged.
• Community Moderation: Ensure a safe, supportive, and inclusive environment by moderating discussions and addressing any issues that arise.
• Engagement Strategy: Design and implement an online community engagement strategy to encourage participation and help shape the strategic direction of the programme.
• Relationship Building: Foster relationships and build a sense of community and belonging.
• Poll Development: Design and implement polls to gather valuable insights from the community, helping to shape the programme's content and direction.
• Data Analysis and Reporting: Monitor community engagement metrics and use data to inform decision-making and improve strategies.
• Collaboration: Work with other programme partners and stakeholders to align community engagement efforts with the overall strategic goals of the programme.
• Communication: Maintain clear and consistent communication with community members and stakeholders.
• Retention: Develop strategies to retain engaged members and prevent churn.

Knowledge, skills and experience

• Experience in community management, preferably within the screen industry or related sectors.
• Strong understanding of equity, inclusion, and respect in the workplace.
• Excellent communication and interpersonal skills.
• Proficiency in using online community platforms and tools.
• Ability to work independently and manage time effectively.
• Strong organisational skills and attention to detail.
• Good understanding of screen businesses and the needs of leaders and Heads of Departments responsible for engaging and managing others.

Summary of terms:

Salary: £35,000 p.a. (FTE)

Contract: 13 months fixed term contract (01 June 2025 – 30 June 2026).

Start date: 01 June 2025 (negotiable)

Annual leave: 25 days per annum pro rata + UK bank holidays

Pension: Auto-enrolment. 3% employer’s contribution.

Working hours: This part time role is 18.75 hours per week (excluding lunch break) worked flexibly across the week (usual office hours 9am – 5pm). Due to the nature of the role, some evening or weekend work may be required for which TOIL will be available.

Probation period: Two months, during which either party may terminate the contract with four weeks’ notice.Notice period is two months following the successful completion of the probation period.

Place of work:Home with some potential for travel and working away.

Equipment: Can be provided if required.

Employer: The successful candidate will be employed by ProArtsPlus Limited (the Programme Director’s company)

How to Apply:

If you wish to apply for the position, please email the following information to the email address found via the Apply button by 5pm 15 May 2025:

• A comprehensive CV
• A covering letter (maximum two A4 sides) describing your suitability for the position and specifically how your past experience matches the job description and person specification OR a video file (no longer than four minutes duration) which includes the above information.

We will also accept applications from those wishing to deliver this role on a consultancy basis.

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.