Community/Customer Service Associate (Operations)

Caddy Comps Ltd.; Wittering; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Team discounts on Golf Equipment

Office in Wittering with golf sims and

Job summary

Caddy Comps in the United Kingdom is seeking a Community Associate to help maintain a 5★ user experience at scale. You will own end-to-end winner communication, liaise with vendors, and optimise our online shopfront with an energetic team in Wittering.

The role requires flexible hours including evenings and weekends, and a passion for customer service. Golf interest is preferred but not mandatory.

Qualifications

• Prior customer service experience and passion for 5★ experiences.
• Willing to work flexible hours including evenings and weekends.
• Golf interest or experience preferred.

Responsibilities

• Own end-to-end winner communication.
• Communicate with vendors & suppliers.
• Optimise visual merchandising and online shopfront.

Skills

Customer service

5-star service

Job description

Due to ongoing growth Caddy Comps, the UK's leading Golf competition website, are looking for a Community Associate to support in maintaining our 5* user experience at scale!

The ideal candidate will be passionate about customer experience and excited to own this pivotal area of a rapidly scaling business. They will take an interest in optimising processes and will be up to date with the best tools on the market to do so!

They will likely take an interest in other areas of the business such as logistics, digital marketing and will be technically savvy and open to adopting new technology.

Tasks

• Ownership of end to end winner communication
• Communication with vendors & suppliers
• Optimisation of our visual merchandising and online shopfront

Requirements

• Prior customer service experience with a passion for creating 5* memorable experiences for customers!
• Willing to work flexible hours with evening and weekend shifts required.
• Experience/interest in Golf preferred

Benefits

• Competitive salary
• Team discounts on Golf Equipment
• Energetic office environment (based in Wittering) with Golf Sim, snacks, games, putting green and more.