Golf Operations Assistant

Get Golfing CIO; Chipping Barnet; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company Pension Scheme

Training & Development

Free Golf

50% discount on food

Staff referral programme

Job summary

Get Golfing is seeking a Golf Operations Assistant to support the Golf Operations Manager and ensure smooth, attentive service for members and visitors. You will help maintain Golf Manager software, assist with tee sheet management and golf retail, and help deliver an outstanding customer experience on site.

The role emphasizes face-to-face service, equipment upkeep and accurate record-keeping, with shifts across the week and a friendly, community-focused environment for staff and players.

Qualifications

• Experience in golf is required or highly desirable.
• Exceptional customer service and communication skills, ensuring positive interactions with members, guests and colleagues.
• Strong customer engagement skills, ability to build relationships and resolve issues.
• Strong organisational, customer and problem-solving skills to handle multiple tasks and prioritise effectively.
• Excellent influencing and interpersonal skills.

Responsibilities

• Daily Golf Experience: be the face of the operation in golf service areas, manage tee sheets, and ensure exceptional service.
• Golf Retail: contribute to shop presentation and ensure equipment upkeep, including buggies and rental clubs with liability forms.
• Deliver Exceptional Customer Service: address inquiries and complaints professionally, fostering a welcoming environment.
• Administrative Support: process payments and entries using the golf management system, maintain reservations and reports.

Skills

Golf experience

Customer service

Communication

Organisation

Problem solving

Interpersonal skills

Job description

About Get Golfing

Get Golfing is a charity with a purpose to improve lives through golf, a mission to make its courses and clubhouses accessible to all, and a vision for its sites to be central to the communities it serves.

Our business model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that “our courses are for golfers while our clubhouses are for everyone”.

Role Purpose

The Golf Operations Assistant will support the Golf Operations Manager in ensuring a smooth and efficient operation for all users of the golf course, ensuring attentive and efficient service while enhancing the overall customer and member experience. The Golf Operations Assistant will be responsible for maintaining Get Golfing’s golf management software, ‘Golf Manager’, to ensure a high-quality experience for the club’s members, guests and visitors.

Overall Responsibilities

• Daily Golf Experience

Being the face of the operation in all golf service-related areas of the business, this could be inside or outside, as the golf check-in reception, starter on the first tee or marshal on the golf course. all with the task of delivering exceptional customer service to any golfer that comes in and to effectively deal with any issues presented on the day. Colleagues would also be responsible for tee sheet management in order to maximise the availability of tee sheets, Get Golfing operates a 4-ball policy, and our assistants would be consistently required to monitor and act on the tee sheet.

• Golf Retail

Contribute to The Arkley 9 golf retail, ensuring that the shop inventory is well presented. Ensure the upkeep and maintenance of golf buggies, rental clubs, and other essential equipment, ensuring they remain in excellent working condition. At all times ensure buggy rentals have signed liability forms.

• Deliver Exceptional Customer Service

Provide excellent customer service to all members and guests. Address customer inquiries, concerns, and complaints professionally, ensuring prompt resolution of any issues to maintain high levels of integrity. Take the lead on fostering a welcoming and inclusive environment that enhances the overall clubhouse and golfing experience.

• Administrative Support

Process payments, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals, and sales.

Assist with reporting and documentation as needed whilst.

Skills & Knowledge

• Experience in golf Experience.
• Exceptional customer service and communication skills, ensuring positive interactions with members, guests, visitors, and colleagues.
• Strong customer engagement skills, ability to build strong working relationships and resolve issues and complaints.
• Strong organisational, customer and problem‑solving skills to handle multiple tasks and prioritise effectively.
• Excellent influencing and interpersonal skills

Approach

• A keen interest in golf and a basic knowledge of the sport.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong organisational skills with the ability to handle multiple tasks and prioritize effectively.
• Good communication and interpersonal skills to interact with golfers and staff members.
• Basic computer skills.
• Flexibility to work shifts, including weekends and holidays.
• A passion for creating an environment that people enjoying playing golf in.

• Company Pension Scheme
• Training & Development
• Free Golf
• 50% discount on food
• Staff referral programme

Shift patterns would vary across the week with split shifts of early and later starts throughout the summer with shifts across the year dependent on sunlight and weather.