Community/Customer Service Associate (Operations)

Caddy Comps Ltd.; Peterborough; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Team discounts on Golf Equipment

Job summary

Caddy Comps Ltd. is seeking a Community Associate to maintain a 5* user experience at scale. You will own winner communications, liaise with vendors, and help optimise visual merchandising and the online shopfront.

The role suits someone passionate about customer service and golf, ready for an energetic office environment in Wittering. Ideal candidates have prior customer service experience, are flexible for evenings and weekends, and are keen to engage with various business areas such as

Qualifications

• Customer service experience with a passion for creating 5* memories for customers.
• Willing to work flexible hours including evenings and weekends.
• Interest in golf preferred.

Responsibilities

• Ownership of end to end winner communication.
• Communication with vendors and suppliers.
• Optimisation of visual merchandising and online shopfront.

Skills

Customer service

Communication

Team player

Tools

Golf Simulator

Job description

Due to ongoing growth Caddy Comps, the UK's leading Golf competition website, are looking for a Community Associate to support in maintaining our 5* user experience at scale!

The ideal candidate will be passionate about customer experience and excited to own this pivotal area of a rapidly scaling business. They will take an interest in optimising processes and will be up to date with the best tools on the market to do so!

They will likely take an interest in other areas of the business such as logistics, digital marketing and will be technically savvy and open to adopting new technology.

Tasks

• Ownership of end to end winner communication
• Communication with vendors & suppliers
• Optimisation of our visual merchandising and online shopfront

Requirements

• Prior customer service experience with a passion for creating 5* memorable experiences for customers!
• Willing to work flexible hours with evening and weekend shifts required.
• Experience/interest in Golf preferred
• Team discounts on Golf Equipment
• Energetic office environment (based in Wittering) with Golf Sim, snacks, games, putting green and more.