Community, Culture and Digital Officer

POWYS COUNTY COUNCIL; Wales; On-site; GBP 21,000 - 25,000; Full time

Job summary

Powys County Council is seeking a friendly and proactive library and cultural services assistant to deliver excellent customer service and support residents, visitors and groups. You will help run daily operations and supervise volunteers across cultural venues.

You will assist customers with ICT and digital resources, promote libraries, museums and cultural activities, and work as part of a team to develop engaging events and services for diverse audiences.

Qualifications

• Good general education - 5 GCSEs A-C or equivalent.
• Experience using ICT and digital systems.
• Ability to work on own initiative and within a team.

Responsibilities

• Operate day-to-day library/cultural service duties and supervise volunteers.
• Provide a warm welcome, high levels of customer service and guidance to customers.
• Support customers with a wide range of digital systems and resources.
• Promote cultural facilities and participate in activities/events to encourage participation.
• Apply ICT skills and adapt to changing technologies at work.
• Have knowledge of public libraries, museums and cultural venues and their community roles.
• Demonstrate commitment to high standards and professionalism.
• Work independently and as part of a team.

Skills

Customer service

ICT experience

Digital systems

Teamwork

Public libraries knowledge

Education

Good general education - 5GCSE's, A-C or equivalent

Job description

To provide a dynamic and progressive service to residents, community groups and visitors. Duties may vary according to location but will focus on providing an excellent customer experience; creatively engaging customers with a range of digital and physical resources in ways that encourage a love of history, culture, reading, knowledge, and lifelong learning. To work collaboratively with colleagues across Cultural Services and to assist in providing an integrated approach to service improvements and developments.,

• To undertake all duties required for the day-to-day operation of the facility including assisting with supervision of volunteers.
• To provide a warm welcome and high level of customer service, including access to council and government services, and providing information and guidance to customers, referring to specialist staff where appropriate.
• To be confident in using and supporting customers with a wide range of digital systems and resources.
• To actively promote the use of cultural facilities at all times, acting as an ambassador for the service and promoting diversity and equality. Raising awareness of the full range of services to a variety of audiences through engagement with physical resources and digitally via advancing technologies, and delivering activities and events designed to encourage participation
• Experience of using ICT and confidence in adapting to changing technologies at work.
• A good understanding of public libraries, museums and cultural venues, and their role in the community
• Good general education - 5GCSE's, A-C or equivalent
• Commitment to high standards
• Ability to work on own initiative as well as within a team