Community, Culture and Digital Officer (Relief)

POWYS COUNTY COUNCIL; Newtown; On-site; GBP 21,000 - 27,000; Full time

Job summary

Powys County Council's library service is seeking a proactive team member to support residents, visitors and local groups with digital and physical resources, delivering a warm, informative customer experience.

You will help with day-to-day operations, supervise volunteers, promote cultural facilities, and guide customers to council and government services while championing inclusion and diversity.

Qualifications

• Experience using ICT and adapting to changing technologies in a work setting.
• Good understanding of public libraries, museums and cultural venues and their community role.

Responsibilities

• Carry out day-to-day operations of the facility and supervise volunteers.
• Provide a warm welcome and high-quality customer service, including access to council and government services, and give information and guidance to customers.

Skills

ICT experience

Public libraries knowledge

Customer service

Teamwork

Initiative

Education

5 GCSEs A-C or equivalent

Job description

About the role:

To provide a dynamic and progressive service to residents, community groups and visitors. Providing an excellent customer experience; creatively engaging customers with a range of digital and physical resources in ways that encourage a love of history, culture, reading, knowledge, and lifelong learning.

About you:

• Experience of using ICT and confidence in adapting to changing technologies at work
• A good understanding of public libraries, museums and cultural venues, and their role in the community
• Good general education - 5GCSE's, A-C or equivalent
• Commitment to high standards
• Ability to work on own initiative as well as within a team

What you will do:

• To undertake all duties required for the day-to-day operation of the facility, including assisting with supervision of volunteers.
• To provide a warm welcome and high level of customer service, including access to council and government services, and providing information and guidance to customers, referring to specialist staff where appropriate.
• To be confident in using and supporting customers with a wide range of digital systems and resources.
• To actively promote the use of cultural facilities at all times, acting as an ambassador for the service and promoting diversity and equality. Raising awareness of the full range of services to a variety of audiences through engagement with physical resources and digitally via advancing technologies, and delivering activities and events designed to encourage participation

If you have any questions about the role, please contact:

Kate McCaffrey
[e-mail]
I am on leave from 11th - 22nd October so for that time please contact -
Georgina Hammond
[e-mail]

This position has a requirement for an Enhanced DBS Check