Community Connector

Severn Trent Water; Wrexham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading utility provider in Wrexham is seeking a Welsh speaking Community Connector to engage with communities to support their needs. You will organise events, provide coaching to frontline teams, and track performance indicators. Ideal candidates will have experience in stakeholder engagement, autonomy in various settings, and confidence in public speaking. This full-time role offers substantial benefits, including a bonus scheme and extensive training opportunities.

Benefits

23 days holiday plus bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Qualifications

• Effective communication in both Welsh and English is essential.
• Experience in engaging with stakeholders at all levels.
• Ability to work autonomously and adapt to various settings.

Responsibilities

• Organise and host external community events.
• Support customer-facing teams with queries about customer support.
• Track performance of support schemes and meet KPIs.

Skills

Welsh language proficiency

Stakeholder engagement

Presenting skills

Ability to remain calm under pressure

Job description

LET’S TELL YOU MORE

We are a proud supporter of the Welsh language, and we’re excited to share an opportunity for you to join our team as a Welsh speaking Community Connector.

This role will be responsible for working with our customers and external organisations face‑to‑face to deliver our Community and Vulnerability strategy across our region, together with providing training, coaching and expert advice to frontline teams on how we can support those who need extra help.

Your key accountabilities in helping us on our journey will be:

• Organising, managing and hosting external community events independently or in partnership with external organisations.
• Supporting our customer‑facing teams with any queries or when they identify customers that may need extra support.
• Identifying and implementing improvements to the customer journey for affordability support and driving efficiencies within the operational teams.
• Tracking performance of support schemes and services to ensure that KPIs are met.

You’ll be based at our Packsaddle Head Office in Wrexham, but will be out and about visiting our communities and stakeholders a lot of the time. You’ll work within a small, dedicated team and this critical role requires you to join us at 37 hours a week, working across a range of times that could include evenings and weekends.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. We value in‑person moments to keep our culture alive but also understand the flexibility of working from home. You’ll usually find us in the office, yet working from home is supported when you need it.

WHAT WE’RE LOOKING FOR

To be successful in this role you must be able to communicate effectively in both Welsh and English.

We are looking for confidence when engaging with stakeholders at all levels across the business and externally in both Welsh and English, combined with experience of working in a pressured, reactive environment – internally and externally with members of the public.

You’ll need to stay calm under pressure, work autonomously, and be able to adapt to a wide range of settings from education to employability. For instance, you could be in a school presenting to different age groups about what happens when you flush the toilet, or speaking to community groups about support with water bills and ways to save water. Confidence in presenting is therefore essential.

Skills and experience are important, but character, positivity and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality, recognising that diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award‑winning training to help you reach your potential, plus the chance to contribute to the environment and community. Here are some of our favourites:

• 23 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (up to £1,500, which is subject to eligibility)
• Family‑friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers

LET’S GO

We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll be checking applications all the time and will let you know the outcome once your CV has been reviewed, so keep an eye on your phone and emails.