Community Associate

Hop Talent; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Hop Talent is seeking a personable Community Associate to support a premium serviced office in Central London. This front-facing, hospitality-led role focuses on delivering an exceptional member experience, assisting building operations and fostering a welcoming, professional community.

The ideal candidate is service-driven, highly organized and comfortable balancing front-of-house duties with administrative tasks, events, and daily workplace coordination.

Qualifications

• Customer-facing experience required.
• Experience in serviced offices desirable.
• Excellent communication and organizational skills.

Responsibilities

• Serve as first point of contact for members and guests.
• Manage reception, visitor sign-in and access control.
• Support onboarding of new members and companies.
• Coordinate events and community activities.
• Assist with daily operations, stock, and facilities checks.
• Maintain accurate member records and bookings.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Presentation

Job description

We are looking for a personable, proactive Community Associate to support the day-to-day operation of a premium serviced office in Central London.

This is a front-facing, hospitality-led role at the heart of the workspace. The Community Associate is responsible for delivering an exceptional member experience, supporting building operations, and helping to foster a welcoming, professional and vibrant community.

The ideal candidate will be service-driven, highly organised, and comfortable juggling front-of-house duties with operational and administrative tasks.

Key Responsibilities

Member Experience & Front of House

• Act as the first point of contact for members and guests
• Deliver a warm, professional and consistent front-of-house experience
• Manage reception, including visitor sign-in and access control
• Build positive relationships with members and understand their needs
• Handle member enquiries and requests promptly and professionally
• Support the onboarding of new members and companies
• Ensure meeting rooms and communal areas are set up and maintained to a high standard

Community & Engagement

• Help foster a positive, inclusive and professional community atmosphere
• Support the planning and delivery of member events and activations
• Communicate building updates and community information to members
• Encourage member engagement and day-to-day interaction

Operations & Facilities Support

• Assist with the smooth day-to-day running of the workspace
• Liaise with cleaning, maintenance and other service providers
• Report and follow up on maintenance issues
• Carry out regular checks of the space to ensure presentation standards are met
• Support stock management (pantry supplies, stationery, amenities)
• Assist with health & safety procedures and building compliance

Administration & Systems

• Manage bookings for meeting rooms and shared spaces
• Update internal systems and member records
• Support invoicing, mail handling and deliveries
• Assist the Community Manager with reporting and ad-hoc administrative tasks

Person Specification

Experience

• Previous experience in a customer-facing role (hospitality, retail, serviced offices, hotels or similar)
• Experience in a serviced office, co-working or flexible workspace environment is desirable but not essential

Skills & Attributes

• Friendly, professional and confident communicator
• Highly organised with excellent attention to detail
• Proactive, adaptable and solutions-focused
• Comfortable multitasking in a fast-paced environment
• Strong teamwork skills with the ability to work independently when required
• Immaculate presentation and a positive attitude