Client Experience Assistant

Orlaroseassociates; Greater London; On-site; GBP 23,400 - 28,600; Full time

Benefits offered by this job

Discretionary annual bonus

Competitive salary

Professional development opportunities

Team events and social culture

Job summary

A leading hospitality company in London is seeking a Client Experience Assistant to provide premium service and support within a fast-paced environment. The role involves assisting with client requests, maintaining workspace standards, and coordinating events. Ideal candidates will have 1+ years in customer service and a passion for hospitality. This full-time position offers competitive pay with bonuses and opportunities for professional growth.

Qualifications

• 1+ years of experience in a customer service or hospitality role.
• Strong communication and organization skills.
• Ability to adapt to changing priorities.

Responsibilities

• Deliver a premium, hospitality-led service to clients.
• Support onboarding and offboarding processes for clients.
• Assist in maintaining workspace presentation and setup.
• Help plan and deliver memorable client events.
• Track client spending and support finance reporting.

Skills

Customer service

Hospitality

Communication

Organization

Multitasking

Tools

Microsoft Office

CRM

Job description

26k + annual discretionary bonus and competitive benefits

Job Description

Client Experience Assistant

We’re looking for a personable and dedicated Client Experience Assistant to join our growing Operations team. This is a great opportunity for someone who wants to play a meaningful role in shaping a hospitality-led workplace experience. You’ll support the wider Client Experience team and report to the General Manager, helping to maintain exceptional client satisfaction across a portfolio of premium London locations.

Our approach is different from many workspace providers: we combine the standards of world-class hospitality with the practicality of a modern, flexible office environment. As we continue to expand across London, we’re looking for people who put clients first, take pride in service, and want to grow within a fast-moving business.

What we offer

Working environment

• A supportive, high-energy team atmosphere
• Fast-paced and non-bureaucratic culture
• A varied, multi-faceted role with real responsibility
• Opportunities to grow and develop within the business
• Direct engagement with senior leadership
• Social culture (team dinners, company events, etc.)
• Access to discounts with luxury brand partners
• Office-based role in iconic London locations

Salary & bonus

• Competitive starting salary based on experience
• Discretionary bonus based on individual performance
• Annual bonus scheme based on company performance
• Regular mentoring and support from senior leaders
• Investment in training for all employees
• Access to personalised external training courses

What you’ll do

Your main objective is to deliver a premium, hospitality-led service to clients—acting as an extension of their business. Working a growing front-of-house team, your responsibilities will include:

• Client support & administration: responding to day-to-day client requests promptly and professionally, adding a personal touch (e.g., mail handling, ordering supplies, arranging taxis, hotels and restaurants)
• Client move-ins and move-outs: supporting onboarding and offboarding across a busy portfolio of workspaces, working closely with design, IT, and facilities teams (training provided)
• Workspace presentation & setup: supporting the preparation of show spaces and client offices, including involvement in design projects and layout changes
• Client events: helping plan and deliver events as part of the concierge experience, creating memorable moments for clients and guests
• Client spend tracking: tracking monthly client spend and supporting the finance team with accurate reporting
• Building standards: completing regular checks to ensure the space is consistently immaculate and client-ready
• Continuous improvement: spotting opportunities to enhance the hospitality offering and sharing ideas to elevate the client experience

What you’ll bring

• A genuine passion for hospitality and service
• 1+ years’ experience in a customer service / hospitality / client-facing role
• Professional presentation and confidence representing a premium brand
• Strong communication and organisation skills
• High attention to detail
• Ability to adapt in a role with changing priorities and ad hoc requests
• Working knowledge of Microsoft Office and email handling
• Ability to work autonomously and as part of a team
• Strong prioritisation and multitasking skills
• CRM experience (preferred)

Additional information

• Location: Aldgate, London (EC3N area)
• Working hours: Full-time, 40 hours per week minimum, with flexibility as required to fulfil duties
  

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