Community & Service Assistant

BE Offices

Southampton

On-site

GBP 23,000 - 26,000

Full time

14 days+

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Benefits offered by this job

20 days holiday plus bank holidays

Paid day off for your birthday

Pension scheme

Onsite gym access

Employee assistance programme

Job summary

A leading provider of flexible workspaces in Southampton is seeking an Entry-Level Community & Service Assistant. Responsibilities include managing reception, supporting clients, and coordinating events. The ideal candidate will have customer service experience and excellent communication skills. This full-time role offers a competitive salary and extensive benefits including holiday perks and onsite gym access.

Qualifications

Minimum 1 year of customer-facing work experience.
Excellent telephone communication skills are essential.
Experience in face-to-face customer service is essential.

Responsibilities

Manage meeting rooms and reception area to ensure a welcoming environment.
Assist clients with requests and coordinate events.
Perform administrative tasks and manage communications.

Skills

Customer service skills

Communication skills

Organizational skills

Proficient in Word and Outlook

Education

GCSEs or above in a business-related area

Job description

HR Advisor | HR Programs Manager | HR Business Partner | Early Careers Lead, Strategic Business Partnering, Learning and Development

The BE Group of Companies is an award-winning provider of flexible workspace in London and throughout the UK. Our office solutions operate under multiple brands with a focus on quality, cost-effective working environments for businesses of all sizes. We were established in 1994 and have a history of awards recognizing service levels, technological development, and personal service. Our vision is: “Together, we are building the business lifestyle that everyone wants.”

To assist in providing outstanding service, we require a Community & Service Assistant. You’ll be based in our Southampton business centre in a small but busy team managing and representing brands such as BE Offices, Headspace and BESpoke, reporting to the Centre Manager. We offer a competitive salary and a range of benefits.

You’ll be dealing with clients daily, so professionalism and self-presentation are essential. We strive to be the best in our industry and have historically received awards such as the Business Centre of the Year and inclusion in the Sunday Times Top 100 Best Small Companies to Work For. We are Investors in People accredited.

If you can juggle tasks with a smile and deliver great customer service, this role could be for you. We offer training to help you grow and progress when opportunities arise.

Service Assistant — Key Responsibilities and Accountabilities:

Ensure all meeting rooms, the management office, and vacant offices are tidy, safe and welcoming for clients and visitors
Work across different areas of the centre to provide support as needed
Manage outgoing post, ensure franked mail is ready for collection daily, and route incoming mail to clients
Greet clients at reception as required
Perform administrative duties including filing, archiving, photocopying, laminating, data entry and report preparation
Process catering orders and meeting room requests
Respond promptly to client requests
Assist the Centre Manager with events and weekly/monthly activities
Prepare teas and coffees for conference/meeting rooms
Coordinate with staff to respond to client queries within procedural deadlines
Book chargeable services for clients (e.g., couriers, taxis)
Issue and manage swipe cards, keys, furniture, etc. to clients
Create and issue welcome packs for new clients

Community Assistant — Key Responsibilities and Accountabilities:

Note: Replaced with content below for clarity.

Main Community point of contact for our key clients in Southampton
Be present in communal areas daily
Build familiarity and relationships with clients to encourage engagement and attendance at community events
Understand client activities and networking needs
Onboard new clients with welcome emails, community packs, initial meetings, platform setup, and welcome gifts
Maintain up-to-date knowledge of packages, brand, and business to answer client questions
Admin tasks including scheduling social media, updating databases, and assisting members via email and phone
Create and deliver newsletters/emails

Events Management

Create, advertise, plan and run the annual programme of events (business, social, networking) with the Community Manager
Source partnerships to enhance community value (industry experts, local discounts, pop-ups, incentives)
Coordinate communications related to events (posters, flyers, monthly community meetings)
Set up events and monitor expenditure to stay on budget
Organise internal networking events and client-led events
Promote events and assist with social media and office marketing (LinkedIn, TikTok, Instagram)

Role-Related Development

Understand Health & Safety and Security procedures
Support the Service Success Chain
Develop local area and basic product knowledge
Attend training to develop relevant knowledge and skills
Pursue training and development to progress within the company

The above accountabilities are not exhaustive and may change over time as the business expands. Substantial changes will involve consultation and reasonable notice.

About you:

Qualification and Education – GCSEs or above in a business-related area (desirable)
Experience – Minimum 1 year of customer-facing work experience (face-to-face and telephone) (essential)
Skills – Proficient in Word and Outlook (essential)
Excellent telephone communication skills (essential)
Face-to-face customer service skills (essential)
Front of house management skills (desirable)
Work requirements – Full-time, Monday to Friday (essential)
Occasional irregular hours may be required (essential)

Company Benefits: