Community Associate

International Workplace Group plc; Stratford-upon-Avon; On-site; GBP 21,000 - 27,000; Full time

Job summary

International Workplace Group plc in Stratford-upon-Avon is seeking a Community Associate to welcome clients, manage reception, and keep offices and meeting spaces polished and ready for use.

You will respond to inquiries, help with bookings and services, coordinate workspace setup, and support local teams to deliver consistent service standards and a welcoming environment for members and visitors alike.

Qualifications

• Proven experience in customer-facing roles.
• Ability to manage bookings and maintain records.
• Strong written and verbal communication.
• Flexible to support varying center operations.
• On-site full-time work in Stratford-upon-Avon.
• Experience in hospitality, coworking or office management is a plus.

Responsibilities

• Greet clients and manage reception duties.
• Assist with bookings, services, and workspace setup.
• Ensure offices, meeting rooms and common areas are clean and well-presented.
• Coordinate with local and regional teams to maintain service standards.
• Respond promptly to feedback or issues and document interactions.

Skills

Interpersonal skills

Communication

Community support

Case management

Customer service

Problem solving

Calm under pressure

Administrative tasks

Computer skills

Tools

Email

Calendar

Office software

Job description

Company Description International Workplace Group plc (IWG) is a global leader in hybrid work solutions, supporting organizations in over 120 countries to create flexible, productive, and sustainable work environments. Through well-known workspace brands such as Regus, Spaces, HQ, and Signature, IWG provides flexible offices, meeting rooms, virtual offices, and enterprise workplace solutions for businesses of all sizes. Every day, millions of people use IWG’s global network to reduce real estate costs, support hybrid teams, and expand into new markets more quickly. IWG’s expertise and data-driven insights help organizations adapt to evolving workforce expectations with greater agility and resilience. The company regularly shares workplace insights, customer stories, and research to shape the future of work.

Role Description The Community Associate is a full-time, on-site role based in Stratford-upon-Avon, responsible for delivering an excellent experience to customers and visitors across IWG’s workspace locations. In this role, the Community Associate welcomes clients, manages reception duties, and ensures that offices, meeting rooms, and common areas are professional, well-presented, and ready for use. Day-to-day responsibilities include handling customer inquiries, providing support with bookings and services, coordinating workspace setup, and assisting with basic administrative tasks. The Community Associate also helps build a positive community atmosphere by facilitating introductions between members, sharing information about services and events, and responding promptly to feedback or issues. Collaboration with local and regional teams is key to maintaining consistent service standards and supporting the overall performance of the center.

Qualifications

• Candidates should possess strong Interpersonal Skills and Communication abilities to interact effectively with customers, colleagues, and stakeholders.
• Candidates should possess Community Support and Community Health awareness to foster a welcoming, inclusive, and supportive workspace environment.
• Candidates should possess Case Management and organizational skills to manage customer requests, follow up on issues, and maintain accurate records of interactions.
• Candidates should possess customer service experience, problem-solving skills, and the ability to remain calm and professional in a fast-paced environment.
• Candidates should possess basic administrative and computer skills (e.g., email, calendar, office software) and attention to detail in handling bookings and documentation.
• Candidates should possess the ability to work on-site full time in Stratford-Upon-Avon, with flexibility to support varying customer needs and center operations.
• Experience in hospitality, coworking, customer service, or office management is beneficial; vocational training or education in business, customer service, or a related field is an advantage.