Assistant Office (Centre) Manager

Orlaroseassociates; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A premium office services provider in central London seeks an Assistant Centre Manager to oversee operations, manage staff teams, and ensure high standards of service. The ideal candidate will have over 3 years of experience in a client-facing role, demonstrating exceptional organizational and people management skills. This position requires a hands-on approach, the ability to work under pressure, and a proactive mindset towards delivering outstanding client experiences. Join a team that values hospitality and operational excellence.

Qualifications

• 3+ years' experience in a client-facing role, preferably in hospitality or premium customer service.
• Strong operational skills and ability to manage teams effectively.
• Calm, adaptable with excellent attention to detail.

Responsibilities

• Oversee on-site teams ensuring seamless daily operations.
• Coordinate team briefings to maintain operational alignment.
• Manage staff rotas and leave authorisations.

Skills

Operational coordination

People management

Exceptional client care

Attention to detail

Effective communication

Job description

A unique and exciting business offering high-end serviced offices across London, built around world-class hospitality and exceptional client care.

Position overview

We’re looking for an ambitious, personable Assistant Centre Manager with a drive for operational excellence and a sharp eye for detail. Based in a premium serviced office in central London, you’ll play a key role in maintaining high standards, ensuring smooth day-to-day operations, and delivering an outstanding experience for clients and guests.

Key responsibilities

• Oversee on-site teams including Client Experience Assistants, cleaners, maintenance staff, and contractors—ensuring clear priorities, balanced workloads, and seamless daily operations
• Run regular 1:1s, support goal setting, and contribute to individual development plans
• Coordinate and document daily team briefings to keep operations aligned and consistent
• Manage rotas, authorise leave, and track team absences accurately
• Step in as acting Centre Manager when required
• Maintain impeccable standards across the space, with a strong focus on cleanliness, presentation, and hospitality

What we’re looking for

Ideal candidates will:

• Lead with a proactive, hands-on approach and a “no task too small” mindset
• Prioritise exceptional client care with clear, confident communication
• Bring strong operational coordination and people management skills
• Stay calm, adaptable, and composed under pressure
• Be relentlessly organised with outstanding attention to detail
• Build trust quickly and create a warm, premium atmosphere
• Take initiative, stay solutions-focused, and confidently lead client-facing moments and events

Experience

• 3+ years’ experience in a client-facing role (retail, hospitality, hotels, or premium customer service environments preferred)

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