Community Assistant (Fixed Term)

Honeycomb; Belfast City District; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Private Health Insurance

Wellness activities

Job summary

Honeycomb is recruiting for a Community Assistant in Belfast City Centre on a full-time fixed term basis (October to August). You will handle enquiries, support target achievement through active sourcing, and provide excellent customer service while ensuring health and safety standards are followed.

The ideal candidate will have customer support and administration experience, be a confident communicator, IT-literate with Microsoft Office, and proactive in prioritising daily tasks.

Qualifications

• Previous experience in a customer support and administration role.
• Confident communicator with exceptional written and verbal skills.
• Proactive with the ability to prioritise daily tasks.
• IT literate and proficient in Microsoft Office.
• Delivers exceptional customer service and handles incoming enquiries.

Responsibilities

• Handle incoming enquiries professionally and forward to appropriate department.
• Assist with target achievement through active sourcing and promotion.
• Provide exceptional customer service and resolve enquiries effectively.
• Communicate clearly with colleagues and customers.
• Ensure compliance and health and safety standards.
• Collaborate with internal teams and stakeholders.

Skills

Customer service

Administration

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Community Assistant (Fixed Term)

Honeycomb is delighted to be working with our client, a well-established office space provider, recruiting for a community assistant on a full time, fixed term basis
This is an excellent opportunity in Belfast City Centre to provide essential support and to a dynamic, growing business.

Key Responsibilities

• Handle incoming enquiries in a professional manner and ensure they are forwarded to the appropriate department
• Assist with target achievement through active sourcing, promotion and providing excellent service to ensure retention
• Provide an exceptional level of customer service and effective resolution to any enquiries
• Excellent communication skills, both verbally and in writing to communicate with colleagues and customers effectively and ensure an excellent service is delivered
• Ensure compliance standards are upheld and health and safety regulations are followed, drafting reports and recording any issues with immediate effect
• Work collaboratively across internal teams and with stakeholders, maintaining positive and professional relationships within the business

The Ideal Candidate

• Previous experience in a customer support and administration role
• A confident communicator providing exceptional written and verbal communication with internal and external teams
• Can work proactively and take initiative to prioritise daily tasks
• Committed to personal and professional development within the business
• IT literate and proficient in Microsoft Office
• Presents an exceptional level of customer service and experience handling incoming calls and enquiries

What Is on Offer?

• Full time working hours, with some flexibility on rotation
• Fixed Term Contract from October to August
• Private Health Insurance
• Participation in different wellness activities throughout the year
• Salary of £26,228

Honeycomb is fully committed to equal opportunities for all applicants. While we may be unable to respond to every application individually due to high volumes, we appreciate your interest in this opportunity.