Rothercare Response Officer - 3 Posts, 24/7 Support

Rotherham-Metropolitan-Borough-Council; Rotherham; On-site; GBP 28,000 - 29,000; Part time

Job summary

Rotherham Metropolitan Borough Council's Rothercare service is seeking compassionate Response Officers to join a 24/7 operation. You will respond to alerts from vulnerable adults, provide reassurance, and visit homes as Mobile Responders when needed.

Posts 1 and 2 are temporary maternity covers at 21 hours per week on a 7-day rota; Post 3 is permanent at 16 hours per week. Driving licence is essential with RMBC driving assessment. Training provided.

Qualifications

• Has understanding of supporting adults with vulnerabilities.
• Works in a strength-based way, promoting independence and dignity.
• Communicates with empathy, patience, and professionalism.
• Can stay calm, think clearly in emergencies.
• Enjoys teamwork and building relationships with partner services.
• Experience in a customer-focused role.

Responsibilities

• Be a calm voice at critical moments; respond to calls and alerts from vulnerable adults via control centre systems.
• Provide reassurance in person as Mobile Responder, check wellbeing and offer practical support.

Skills

Vulnerable adults

Empathy

Decision making

Teamwork

Customer-focused

Communication

Job description

Rotherham Metropolitan Borough Council's Rothercare service is seeking compassionate Response Officers to join a 24/7 operation. You will respond to alerts from vulnerable adults, provide reassurance, and visit homes as Mobile Responders when needed.

Posts 1 and 2 are temporary maternity covers at 21 hours per week on a 7-day rota; Post 3 is permanent at 16 hours per week. Driving licence is essential with RMBC driving assessment. Training provided.