Response Officer

Manchester City Council; Manchester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Up to 26 days’ annual leave, rising to

Buy up to two extra weeks’ leave

Up to 3 days’ volunteering leave

35-hour week for full-time roles

Pay review each year and trade union认可

Defined benefit pension scheme

Enhanced parental and carers leave

Employee discounts and perks

Job summary

Manchester City Council is seeking a Response Officer to join the Community Alarm Service. You will respond to alerts, assist residents in their homes, and contribute to technology-enabled care across Manchester. The role requires flexible shifts, including nights, and a full UK driving licence for driving council vehicles.

DBS checks and health assessments are part of pre-employment processes. We offer a 35-hour full-time week, 26–31 days leave, volunteering leave, a defined benefit pension,

Qualifications

• Strong communication and interpersonal skills with residents, families and professionals.
• Good problem-solving, decision-making and organisational abilities.
• Ability to work flexibly in a 24-hour operational service and hold a full UK driving licence.

Responsibilities

• Monitor and respond to alerts from Community Alarm and TEQ equipment and visit residents as needed.
• Provide appropriate in-home support including falls response, moving and handling and emergency care where required.
• Install, check and retrieve TEQ equipment and report faults.
• Collaborate with residents, families, health professionals and partners to ensure appropriate support.
• Maintain accurate service-user records, identify safeguarding concerns and escalate risks.
• Work a 24-hour rota, 365 days a year and drive Council response vehicles as required.
• Meet essential criteria including communication, problem-solving and ability to drive manual/automatic vehicles.

Skills

Strong communication

Problem-solving

Driving licence

Job description

Working Hours: 2 X35 Hours Per Week, Shift working including early, late and night shifts

Contract Type: Permanent

Working Style: On Site

Additional Payments: 20% Flexibility Payment

Closing Date: 11.59pm, 25 November 2026

Interview Method: In Person

You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.

As a Response Officer, you'll work as part of the Community Alarm Service, providing a responsive and person-centred service to support residents to remain safe and independent in their own homes.

You'll help respond to the individual needs of residents, providing appropriate support and taking action when assistance is required. Your work will contribute to positive outcomes for residents and the delivery of an effective Technology Enabled Care and Community Alarm service across Manchester.

In this role you will:

• Monitor and respond to alerts from Community Alarm and Technology Enabled Care equipment, including speaking with residents and attending their homes when required.
• Provide appropriate support in residents' homes, including falls response, moving and handling and emergency personal care where required and within agreed service procedures.
• Install, check and retrieve Technology Enabled Care equipment and identify and report equipment faults.
• Work with residents, their families and nominated contacts, colleagues, health professionals, emergency services and other partner organisations to ensure residents receive appropriate support.
• Maintain accurate service-user records, identify safeguarding concerns, elevate risks and refer residents to other services where appropriate.
• Work flexibly as part of a 24-hour rota, 365 days a year. This includes working a range of shifts to meet the operational requirements of the service.
• Drive Council response vehicles when attending residents across Manchester. You must hold a full UK driving licence and be able and willing to drive both manual and automatic vehicles as required by the service.

If you are successful, your appointment will be subject to completing the relevant pre-employment checks. These checks will be carried out as part of our recruitment process and includes:

• DBS (Disclosure and Barring Service) Clearance: The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice. We have a policy on the secure handling, storage and use of DBS information, as well as a policy on the recruitment and employment of ex-offenders. Both policies are available on request.
• If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to GOV UK for details for how to obtain your Police check or Certificates of Good Character.
• Driving Licence: The successful candidate must always hold a full valid driving licence as you will be required to drive a vehicle adhering to council regulations.
• Medical Clearance: Pre-placement health assessment (PPHA)
• Satisfactory references and other pre-employment checks where applicable.

For more information on these checks, please visit checks page.

We're looking for a reliable, caring and motivated person who can work confidently with residents in their own homes, including people who may be vulnerable or experiencing an emergency. You'll need to communicate effectively, remain calm when responding to challenging or unexpected situations and use your judgement to provide appropriate support or elevate concerns.

You’ll be comfortable working both independently and as part of a team, using technology and IT systems as part of your day-to-day work and working flexibly across a 24-hour rota, 365 days a year.

As driving forms an essential part of the Response Officer role, you must hold a full UK driving licence and be able and willing to drive both manual and automatic vehicles when carrying out your duties.

We'll use the following essential criteria to decide which candidates to invite to assessment. Please use your personal statement to provide evidence against each criterion, supported by relevant examples:

• Strong communication and interpersonal skills, with the ability to listen, understand people's needs and communicate appropriately with residents, families, colleagues and partner organisations.
• Good problem-solving, decision-making and organisational skills, including the ability to follow procedures, prioritise your workload, respond appropriately to changing situations and recognise when an issue needs to be escalated.
• Ability to work flexibly within a 24-hour operational service and independently in the community, including holding a full UK driving licence and being able and willing to drive both manual and automatic vehicles.

If you’re invited to assessment, we’ll look at a wider range of the role requirements. For more detail, please see the role profile.

Use of AI

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme

Applicants who meet the essential shortlisting criteria and are eligible under the Guaranteed Assessment Scheme will be progressed to the assessment stage.

Support and Adjustments

If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Find out more about our inclusion and wellbeing.

Working for Manchester City Council is a chance to make a real difference in a diverse city. You’ll help improve lives and support our local communities. Working together, we can create better public services for everyone.

Benefits we offer

• Up to 26 days’ annual leave, rising to 31 days after five years’ service
• Buy up to two extra weeks’ leave
• Up to 3 days’ volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• A defined benefit pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks

Learn more at Careers - Manchester City Council.

Our commitment to inclusion

At Manchester City Council, we’re dedicated to creating a workplace that fully reflects the diversity of our local communities. We actively encourage applications from people of all ages and backgrounds and are particularly keen to hear from applicants from ethnic minority communities and disabled people, who remain underrepresented in parts of our workforce.

GM Elevate Programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

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