Universal Credit Adviser

Citizens Advice Ltd; Salford; Híbrido; GBP 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension 6%

Employee Assistance Programme

28 days holiday (30 pro rata)

Descripción de la vacante

Citizens Advice Salford is seeking experienced welfare benefits advisers to join the Help to Claim service. You will provide telephone and web chat support to Universal Credit claimants, help assess suitability, and guide clients through the claim process with tailored assistance as needed.

The role may be done remotely from home or based in an office locally, offering flexible working arrangements and ongoing training and development opportunities.

Formación

• Experience delivering welfare benefits advice at a Citizens Advice service, Law Centre or other independent advice agency.
• Proven ability to support Universal Credit claimants by telephone or online chat.

Responsabilidades

• Provide telephone and web chat support for Universal Credit claimants.
• Assess eligibility and guide clients through the UC claims process with tailored assistance.

Conocimientos

Welfare benefits advice

Descripción del empleo

Contract Fixed term contract, until 31 March 2029

We are looking for someone with experience of delivering welfare benefits advice at a Citizens Advice service, Law Centre or other independent advice agency.

The Role

The successful candidates will join our long standing Help to Claim service to provide telephone and web chat support for Universal Credit claimants. You will help them assess whether UC is the appropriate benefit for them and take people through the claims process - offering tailored support if they need help to make a claim.

The post can be completed entirely at home or if you live locally and you prefer you can be based in an office.

What we give our staff:

We truly value our colleagues – and we show that in what we offer.

Employee Benefits

Employer pension 6%

Employer Assistance Programme

Holidays 28 days per year rising to 30 days ( pro rata)

We have a Family Friendly Policy that gives employees access to generous paid carers, maternity, paternity and adoption leave after 1 year of service. We provide generous annual leave entitlement, a perks package offering some great discounts at high street brands through BHSF and a pension scheme with NEST. We also offer great learning and development opportunities and an Employee assistance programme that provides access to free medical advice, counselling and legal advice from Irwin Mitchell solicitors.

Citizens Advice Salford recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.