Welfare Benefits Adviser

Citizens Advice Ltd; Bolton; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Fixed-term contract until 30 Sep 2027

Job summary

Citizens Advice Bury & Bolton is seeking a Welfare Benefits Advisor to join a busy, trauma-informed team. The role supports clients across face-to-face, telephone, and digital channels in understanding entitlements and maximising income.

The post is a fixed-term contract until 30 September 2027 with hybrid working. You will need excellent listening skills, empathy, resilience and the ability to manage multiple cases in a fast-paced environment.

Qualifications

• Experience delivering advice, preferably welfare benefits.
• Excellent interpersonal skills engaging a diverse client base.
• Strong organisational skills with ability to prioritise in a fast-paced environment.
• Commitment to ongoing professional development and trauma-informed practice.

Responsibilities

• Provide welfare benefits advice to clients across face-to-face and telephone channels.
• Work as part of the Welfare Benefits team delivering accurate, clear information.
• Support clients in understanding entitlements and completing applications.

Skills

Welfare benefits advice

Interpersonal skills

Organisation

Professional development

Trauma-informed approach

Resilience and adaptability

Job description

Job summary

Location Bury & Bolton

Workplace Hybrid working

Contract Fixed term contract, until 30 September 2027

Citizens Advice Bury & Bolton (CABB) is a leading provider of social welfare law advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.

Our communities are facing unprecedented challenges with continued rising costs. The rising cost-of-living continue to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.

Our Welfare Benefits team provide a professional welfare benefits advice service, which enables clients to understand their entitlement to welfare benefits, eligibility criteria, help with applications and ensure clients have maximised their income where possible.

There's no 'average' day for our team, each client and case is different. You will work as part of a well-established team, providing a reliable and effective welfare benefits advice service, across all face to face and telephone advice channels and access points, utilised by Citizens Advice Bury & Bolton.

To be successful in this role you will be able to work in a trauma informed manner, with a high level of accuracy and attention to detail, exhibiting excellent listening and questioning skills.

About you:

• Experience in delivering advice (preferably welfare benefits)
• Excellent interpersonal skills to engage with a diverse range of clients,
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• A genuine passion for continual professional development,
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
• Be resilient and adaptable.

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