Advice Services Manager

Citizens Advice Scotland; Glasgow; Hybride; GBP 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Cycle to work

Blended working

Personal development

Résumé du poste

Glasgow North West Citizens Advice Bureau is recruiting an Advice Services Manager to lead the day-to-day delivery and quality of advice services across multiple funded projects. You will line-manage paid advisers and support volunteers while ensuring services meet funder expectations and CAB requirements.

This hands-on role combines team leadership, supervision, case checking, and project coordination to maintain high standards in welfare rights guidance and client support.

Qualifications

• Experience delivering advice services in the welfare rights sector.
• Strong leadership and team supervision skills.
• Ability to coordinate multiple funded projects and maintain quality standards.

Responsabilités

• Oversee day-to-day delivery and quality of advice services across funded projects.
• Line manage paid advisers and support volunteer advisers.
• Ensure services are well-organised, responsive, and delivered to funder expectations.
• Coordinate project activity and maintain consistent advice quality across the service.

Connaissances

Team Leadership

Line Management

Welfare Rights Knowledge

Advisory Services

Project Coordination

Description du poste

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice that changes lives and helps them affect positive change in their lives and the lives of those around them.

Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.

GNWCAB Values

• Kindness and Compassion: We care about people. We treat them with empathy, respect and understanding and listen without judgement.
• Authenticity and Honesty: Our word is our bond. We are honest, we will set realistic expectations and will do what we say we will do.
• Committed and determined: We are committed to take time to fully understand every issue, no matter how complex, and work determinedly and patiently towards the most effective solution for each individual.
• Trust and Integrity: We create safe and respectful spaces where people feel secure to share openly, enabling us to provide the most effective support.
• Welcoming and Passionate: We create a calm and supportive environment that breaks down barriers and builds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable, valued, and confident to seek our help.
• Listening: We listen with patience and respect, without interruption, creating an inclusive and positive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel truly heard and understood.

Role Purpose

We are recruiting an Advice Services Manager who is responsible for the day-to-day delivery and quality of advice services across a portfolio of funded projects, working closely with the Operations Team, paid and voluntary advisers.

The post-holder will line manage a team of paid advisers, alongside supporting volunteer advisers, ensuring services are well-organised, responsive, and delivered to a consistently high standard in line with Citizens Advice requirements and funder expectations.

This is a hands-on role, combining team leadership, supervision, case checking, and project coordination. The post-holder will use their experience of the advice sector, including welfare rights, to support advisers and maintain the quality and consistency of advice across the service.

About the employer

GNWCAB is committed to equal opportunities both in service provision and employment.

Glasgow North West CAB

Charity number: SC005641

Company ref: SC202642

Citizens Advice Bureau are independent and innovative advice organisation providing holistic advice and support to local people.