Volunteer-Driven Community Advice Leader

BARNET CITIZENS ADVICE BUREAU; Greater London; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Dedicated wellbeing resources (EAP, MH

25 days holidays + BH

Option to buy additional leave

Employer pension contribution

Flexible working

Blue Light Card discounts

Job summary

Citizens Advice Barnet is seeking a dynamic Community Advice Services Manager to lead the day-to-day delivery of our advice services. You will oversee staff and volunteers, ensure reporting compliance, and work with the Senior Leadership Team to secure continuation funding, maximise people management and implement new initiatives smoothly.

A key focus is deployment of volunteers across advice service areas.

Qualifications

• Experience in managing day-to-day operations of advice or support services.
• Ability to empower teams and foster an inclusive working culture.
• Ability to facilitate training pathways and monitor trainee progress.
• Ability to foster communication and cohesion among volunteers and staff.

Responsibilities

• Lead and manage the daily operations of advice services, ensuring high-quality client-focused delivery.
• Foster, support, and empower a high-performing team of Supervisors to deliver frontline advice services effectively.
• Support staff and volunteers, fostering a positive and inclusive working environment.
• Be accountable for maintaining appropriate systems for recording, statistics, follow up and quality standards.
• Ensure the smooth implementation of new initiatives and service developments.
• Oversee the training and deployment of volunteers across the Community Advice Service.
• Build, maintain, and improve communication channels for volunteers to ensure they feel informed, valued and engaged.

Skills

People mgmt

Volunteer deployment

Training programs

Communication

Stakeholder engagement

Quality assurance

Job description

Citizens Advice Barnet is seeking a dynamic Community Advice Services Manager to lead the day-to-day delivery of our advice services. You will oversee staff and volunteers, ensure reporting compliance, and work with the Senior Leadership Team to secure continuation funding, maximise people management and implement new initiatives smoothly.

A key focus is deployment of volunteers across advice service areas.